black screen during calling with the lumia 930

Anonymous
2014-07-14T22:06:47+00:00

I just received the lumia 930 a few days ago. Perfect device however every time I want to make a call the screen goes black. I had a lumia 920 without this problem. Is there a solution? (without blowing the dust, restoring to factory settings or bringing the device back to the store?). This is such a devastating problem as it is almost impossible to just answer the phone. A have no protective cover etc.

Windows for home | Other | Devices and drivers

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Anonymous
2014-07-24T18:10:51+00:00

Final Update.

The shop replaced my Nokia 930 with a new one.

In the shop we found out that the screen in the sensor area was wobbly. LIkely that this was the defect that triggered the proximity sensor.

So, if you have issues with proximity sensor, there is one option only... go to service.

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  1. Anonymous
    2015-01-28T08:10:17+00:00
    1. Press the Power key multiple times when you finish the call, this should switch the screen on to press end call.
    2. Remove any kind of protective film or tape from the screen to check if it prevents the touch screen working.

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  2. Anonymous
    2015-01-28T07:58:20+00:00

    The same problem plagues my phone. It was better without a case on but would still happen now and again. After a recent major update it is now constant with or without a case on it. Tried phone reset. Still remains.

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  3. Anonymous
    2015-01-22T17:45:30+00:00

    Hi, time to join the black screen party!

    Can I give some advise. Remove your phone from any case and remove any screen protector. Look at the level of the glass screen around the perimeter of the frame. If like mine you will notice in the upper right hand corner (above the word Nokia) you may see the glass is slightly lifted compared to the top left hand side!!..perhaps 0.5mm to 1mm!!

    Either way this is enough for the problem to occur and I have verified it but putting my phone in a case that rests on the edge of the glass and hold it down (no black screen problem now!!).

    My phone is approximately 6 months old.

    I beleive this is a manfacturing defect with the adhesive tape used to bond the curved glass screen to this the chassis.

    I will be sending mine in for repair but at present I can't be without it until I get a temp phone.

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  4. Anonymous
    2014-12-05T11:23:00+00:00

    I had a smilar problem - see earlier

    This type of fault needs to be inspected and repaired by the Nokia service centre. You can book a repair with the Nokia service centre directly by using the support section of the Nokia website. 

    I had my phone fixed and have had no problem since.

    Best wishes

    John

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