"Microsoft Support Call Scam"(Event Viewer)

Anonymous
2014-08-13T14:31:05+00:00

I received a phone call today from a private caller with an Indian accent saying he was from Microsoft Support.

He told me my computer was constantly sending windows errors to Microsooft and we needed to fix it.

He went on to ask me how many computers I have in my home and said all of them had to be fixed.

He had me go on my computer, type: EVENTVEWR in the box and look in options,all of this sounded strange as he kept asking me what i was seeing on my screen at the time.

I went on to ask him to hold and googled "Microsoft Support Call Event Viewer" in which I found a blog with lots of people having the same thing happen to them(http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/phone-call-scam-received-call-from-a-technician/6ed2b99c-20ff-468b-a69b-aec78b93f287?page=22&tm=1407939072026 )

I then hung up the phone and he kept calling back(4 times)and this time it was a local number(15129633287), of which I googled immediately, bringing up a list of local numbers on a list with a foreign language as the titles.

I then decided to call Microsoft Support directly to confirm it was a scam and was informed that Microsoft never makes calls without a customer request and that Microsoft has its own set of programs it uses to fix computers instead of "event viewer".

I was told I could submit a post on here to let Microsoft know of the Incident, which is the purpose of this post..in addition to help anyone else from having to go through the experience many people have had with this issue.

Windows for home | Previous Windows versions | Security and privacy

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  1. Anonymous
    2016-01-29T05:50:50+00:00

    "for whom else could have access to customers names and phone numbers."

    Anyone with a phone book has access to those details. You can also get it for a lot of people by simply googling their name, address or phone number.

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  2. Anonymous
    2016-01-23T17:41:09+00:00

    I had this happen to me they had remote access by me thinking they were acer support since then in March last year my laptop has no security settings, I have no administrator rights and despite at least 10 complete remove everything and reinstalling my laptop to factory settings each time they're back accessing everyhthing on my pc via ports they are gaining access to via fake apps, permissions they set in my firewall, no matter what I do I cannot rid them, any thoughts people on how I can finally remove them and their files. folders and prying eyes out my personal space and feel safe once more? Everything on this matter is all about avoiding the scam but nothng on what to look for or solutions to get rid of them, it is all about avoiding the scam and what to do if you think you may have been scammed. They have remote access now via apps. TCP. lax firewall settings etc.....PLEAASSSEEE HELPPPP MEEEEEEEE>>!!!!

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  3. Anonymous
    2016-01-23T03:40:49+00:00

    Received 2 calls within hours of each other claiming to be from Dell. Same guys claiming to be from Microsoft. I filled out a fraud report months ago and have yet get a response. I stand on the premise that these are inside jobs. Microsoft and Dell need to look at their outsourced employees, for whom else could have access to customers names and phone numbers.

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  4. Anonymous
    2016-01-23T03:20:14+00:00

    All I did was ask him where he was calling from and he said Florida, so I asked him what was the zip code and he didn't know it and that is when I went in on him. He was so upset and hung up. I called him back a few days later and asked for him by his name and I told him that I was a detective from California and told him that I was going to press charges on him and that eased quite a few calls. So whenever a person call my home with a deep accent I just CLICK before he has a chance to sat anything else. Worked for me. I like playing games with them and making them so upset.

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  5. Anonymous
    2016-01-22T23:43:44+00:00

    Got similar call today from guy with heavy Indian accent was not convincing but tried to walk me through eventvwr...his caller ID 203 141 4144

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