Dell Venue Pro loses wireless connection after installing Windows Updates

Anonymous
2013-12-12T02:08:43+00:00

The Dell Venue 8 Pro and Dell Venue 11 Pro lost all wireless connectivity after installing either Windows Update**KB 2887595** or**KB 2903939**.

How can I get my WiFi back?

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-12T02:09:53+00:00

Hi,

This issue may occur if specific Windows Updates are not installed in the proper order. Microsoft has made a change to prevent further customers from getting into this state.  Customers must now have a pre-requisite update (KB 2883200) installed before being offered these updates. 

To restore wireless connectivity:

1.     Uninstall all of the following updates:

·         KB 2887595 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

·         KB 2903939 – Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

To uninstall an update, go to the Control Panel and select Programs.  Then, under Programs and Features, select View installed updates.  Select the updates listed above and click Uninstall.  If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

2.     Install the updates listed below.  When you run Windows Update, the updates will now automatically be installed in the proper order.  You must restart the computer after you apply each update.

·        Install KB 2883200. 

·        Install KB 2887595 and KB 2903939.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

133 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-08-25T06:07:33+00:00

    Hello William,

    Thank you for sharing information with us.

    I appreciate it.

    You may also try to follow steps provided in the following article:

    Wireless devices are disabled after you turn off Airplane Mode in Windows 8.1 or Windows 8

    http://support.microsoft.com/kb/2826798

    Thank you

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-08-24T18:27:52+00:00

    Hello Konstantin,

    Thank you for your valuable input.

    I hope that your suggestion may help other community members to resolve similar issues.

    I appreciate it.

    Thank you

    I don't have the same issue after reinstalled the KB updates initially posted.  I have found that my wireless router can be the problem connecting with the Venue 8.  I have to different AP's and switch between the two can resolve the problem with connection.  Often times a reboot takes care of my issue.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-08-24T09:53:55+00:00

    Hello Konstantin,

    Thank you for your valuable input.

    I hope that your suggestion may help other community members to resolve similar issues.

    I appreciate it.

    Thank you

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-08-21T22:12:28+00:00

    I am back, the trick with turned off defender did not last.

    I tried resetting windows clean and it did not last more than a day.

    Than I tried to switch my WIFI to use only 802.11g band instead of 802.11bgn.

    And now, after 3 days, I don't have a lost network issue.

    To sum up:

    • Use only 802.11g band on your wifi

    Was this answer helpful?

    0 comments