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Norton 360 says I need to optimize my C drive.
When I try - It does not complete the process.
Remains 12% fragmented.
Any suggestions on how to fix this.
Worked fine initially when Windows 8.1 and Norton 360 was installed.
Has been a problem for about a week.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What about creating a System Restore point and then running the Disk Cleanup program and checking all the available boxes but more so checking the "More Options" Tab and removing all the old System Restore points except for the last created restore point.
After that see if Defrag will run.
Have you thought about involving Microsoft officially by escalating the problem via their support offerings. If your machine came preinstalled maybe the OEM Support can help too?
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Windows 8.1 Defrag the parameter is incorrect 0x80070057
How to Use "Optimize Drives" to Defrag HDD and TRIM SSD in Windows 8 and 8.1
http://www.eightforums.com/tutorials/8615-optimize-drives-defrag-hdd-trim-ssd-windows-8-a.html
Obviously this is an issue that affects many. Does Microsoft acknowledges it as such? Do they work at it? or are we left alone (again)?
It is strange that the even the Analysis fails to work. This is what I see when I run it in an Elevated Command Prompt.
Thank you for your suggestions. Unfortunately none worked!
I had, prior to your suggestion, uninstalled Norton 360 and tried defrag then but no luck.
Running defrag from the command prompt, did nothing I.e. did not even run the program.
The worst is that the disk fragmentation is climbing (went from 14% to 16%) - I guess we need a solution soon!
