Tractor feed printers margin issues in Windows 8.1

Anonymous
2013-11-06T16:21:56+00:00

Attempting to print from two different Windows 8.1 systems to three different (2 are the same brand Epson FX-890) tractor feed printers results in the entire document printing but the right margin is about 25-30% in the page resulting in everything printing out of alignment.

I have reinstalled the drivers changed every setting I can think of. I spoke with Epson tech support which referred me to Microsoft Tech Support which is not free. The exact same documents print just fine using these printers on Windows XP, Windows 7 and Windows 8 we only experience this problem with Windows 8.1 systems.

I know that isn't a lot to go on but thanks in advance for any help, at this point my only option is to revert the system back to Win 8.

Thanks.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-11-21T06:44:52+00:00

    On the Advanced tab of Printer properties. make sure the printer is not shared when performing this task.

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  2. Anonymous
    2013-11-21T05:52:11+00:00

    Hi Alan,

    Switch to the class driver!

    How do we do that ?

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  3. Anonymous
    2013-11-21T04:17:04+00:00

    The Epson 9 pin Class driver is the only driver Epson included in Windows 8.1 for this device. Anything that does not have Class driver in the name from Epson will be using the failing rendering path. Switch to the Class driver and see if that formats properly for you.

    thanks

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  4. Anonymous
    2013-11-21T03:56:21+00:00

    We know that the driver in 8.1 has screwed up printing, and that 8.0 worked without issue.

    What may I as is the validity of the statement?

    The issue is ongoing without resolve, 8.1 has broken the ability to use a dot matrix printer as it has been able to use for 10+ years without ever having THIS issue!

    WHEN is Microsoft going to address the "breaking" of this, or offer a solution to having it correctly function as is has for years?

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  5. Anonymous
    2013-11-21T00:09:07+00:00

    The driver that Epson included in Windows 8.1 will not have the rendering issue since it uses the XPS rendering path rather than GDI rendering.  The graphics change that impacts this class of devices is only in Windows 8.1.  Windows 8 does not contain this change

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