This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

<big big sigh> Okay email me at susan-at-msmvps.com (change the -at- to @) I will set up a support case for you.

I just did. They said maybe its not working due to possible viruses on my computer. I can pay $149 to have microsoft to remove them. i already paid that for virus protection. my virus protection says i have no viruses. What in the HECK!!!!

8.1 was already installed on the computer when we got it. So far it seems like 2 of the updates went through.

I get the exact some error. No error code and the update history shows nothing. The exact wording that I get is ..." we couldn't complete the updates, undoing changes." Please help.

This is a reminder that this thread is intended to help users find an error code when all they receive is a message ’We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.’ Once you have located your error code, please search for threads that include your specific error. Here are some error messages that already have threads focused on their troubleshooting and resolution: 0x800F0922 , 0x800F0923 , 0x80070003 , 0x80070005 , 0x80070490 , 0x80073712 If you are experiencing an issue not mentioned above and you can’t find an existing thread discussing your error, please start a new thread so that your fellow community members, MVPs, and Moderators can help you find solutions. Thanks, Paul…

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-06-06T16:17:25+00:00

<big big sigh>

Okay email me at susan-at-msmvps.com (change the -at- to @) I will set up a support case for you.
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Anonymous

2014-06-06T16:13:54+00:00

I just did. They said maybe its not working due to possible viruses on my computer. I can pay $149 to have microsoft to remove them. i already paid that for virus protection. my virus protection says i have no viruses. What in the HECK!!!!
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Anonymous

2014-06-06T16:11:19+00:00

8.1 was already installed on the computer when we got it. So far it seems like 2 of the updates went through.
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Anonymous

2014-06-06T14:56:35+00:00

I get the exact some error. No error code and the update history shows nothing.

The exact wording that I get is ..." we couldn't complete the updates, undoing changes." Please help.
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Anonymous

2014-06-06T14:11:36+00:00

This is a reminder that this thread is intended to help users find an error code when all they receive is a message ’We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.’

Once you have located your error code, please search for threads that include your specific error. Here are some error messages that already have threads focused on their troubleshooting and resolution: 0x800F0922, 0x800F0923 , 0x80070003 , 0x80070005 , 0x80070490 , 0x80073712

If you are experiencing an issue not mentioned above and you can’t find an existing thread discussing your error, please start a new thread so that your fellow community members, MVPs, and Moderators can help you find solutions.

Thanks,

Paul…
Was this answer helpful?

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