This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

I hope your experience with level 2 is more fruitful than mine was. The only solution they said that it will work was to restore my laptop from the built in partition to the as shipped condition. Apply all the updates and upgrade - hours and multiple reboots which we already have done because of MS pushing a faulty upgrade. And then, reinstalling all the software and the files that I had to copy to an external drive. Please keep us posted if MS second level has a reasonable suggestion.

I'm giving up on updating with KB2919355 and getting functioning results. I will run win8.1 without kb2919355 installed...

Could I create a system image on this laptop and then use it to recover the one that is being stubborn? Are they networked? Looking at that /source: parameter it implies that you just need to point it at something usable. So, if it was pointing at the other's WinSxS, and it was the same version that you were trying to get wouldn't that be "usable"? <eg> Then in that case you probably could even use the /LimitAccess option and save yourself having to connect to WU. ; ) Ref: http://technet.microsoft.com/en-us/library/hh825265.aspx <quotes> Use the /Source argument to specify the location of the files that are required to restore the feature. The source of the files can by the Windows folder in a mounted image, for example c:\test\mount\Windows. You can also use a Windows side-by-side folder as the source of the files, for example z:\sources\SxS. If you specify multiple /Source arguments, the files are gathered from the first location where they are found and the rest of the locations are ignored. If you do not specify a /Source for a feature that has been removed, the default location in the registry is used or, for online images, Windows Update (WU) is used. Use /Source with /RestoreHealth to specify the location of known good versions of files that can be used for the repair, such as a path to the Windows directory of a mounted image. If you specify multiple /Source arguments, the files are gathered from the first location where they are found and the rest of the locations are ignored. If you do not specify a /Source for a feature that has been removed, the default location in the registry is used or Windows Update (WU) is used for online images. </quotes> The first quote was about the /Enable-Feature command's use of that operand but I would suspect that rather than having significantly different functionality the documentation is different to avoid being redundant. Good luck Robert

Please post here with your error code, so that the Community can try to help guide you appropriately. Two related KB articles fails to install: Security Update for Windows 8.1 for x64-based Systems (KB2961908) without KB2919355 Installation date: ‎21.‎05.‎2014 13:19 Installation status: Failed Error details: Code 800F0922 after reaching 99% and KB2919355 itself with Code 800F0922 after reaching 99%. I have tried to follow steps by Vivian Samartha but next command failed with error code 0x800f081f .: DISM.exe /Online /Cleanup-image /Restorehealth

I went back to factory specks using Windows 8 DVD which I made when I first got my computer. And as far as my Refresh & Reset are concerned I replaced the wiped out drive with a custom Refresh image and a complete system Image no problem there and something any user can do. See here; http://support.microsoft.com/kb/2748351/en-us . Hope this helps and if you need further assistance post and we will be glad to Help you. @Silverback_1, I assume trying to create a system image from the failing laptop is unlikely to be useful. I have a second Win 8.1 laptop with the same hardware and similar software configuration. It successfully installed KB2919355 early in May. Could I create a system image on this laptop and then use it to recover the one that is being stubborn?

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2014-05-22T08:56:19+00:00

I hope your experience with level 2 is more fruitful than mine was. The only solution they said that it will work was to restore my laptop from the built in partition to the as shipped condition. Apply all the updates and upgrade - hours and multiple reboots which we already have done because of MS pushing a faulty upgrade. And then, reinstalling all the software and the files that I had to copy to an external drive. Please keep us posted if MS second level has a reasonable suggestion.
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Anonymous

2014-05-22T02:14:54+00:00

I'm giving up on updating with KB2919355 and getting functioning results.

I will run win8.1 without kb2919355 installed...
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Anonymous

2014-05-22T02:00:32+00:00

Could I create a system image on this laptop and then use it to recover the one that is being stubborn?

Are they networked? Looking at that /source: parameter it implies that you just need to point it at something usable. So, if it was pointing at the other's WinSxS, and it was the same version that you were trying to get wouldn't that be "usable"? <eg> Then in that case you probably could even use the /LimitAccess option and save yourself having to connect to WU. ; )

Ref:

http://technet.microsoft.com/en-us/library/hh825265.aspx

<quotes>

Use the /Source argument to specify the location of the files that are required to restore the feature. The source of the files can by the Windows folder in a mounted image, for example c:\test\mount\Windows. You can also use a Windows side-by-side folder as the source of the files, for example z:\sources\SxS.

If you specify multiple /Source arguments, the files are gathered from the first location where they are found and the rest of the locations are ignored. If you do not specify a /Source for a feature that has been removed, the default location in the registry is used or, for online images, Windows Update (WU) is used.

Use /Source with /RestoreHealth to specify the location of known good versions of files that can be used for the repair, such as a path to the Windows directory of a mounted image.

If you specify multiple /Source arguments, the files are gathered from the first location where they are found and the rest of the locations are ignored. If you do not specify a /Source for a feature that has been removed, the default location in the registry is used or Windows Update (WU) is used for online images.

</quotes>

The first quote was about the /Enable-Feature command's use of that operand but I would suspect that rather than having significantly different functionality the documentation is different to avoid being redundant.

Good luck

Robert
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Anonymous

2014-05-22T01:51:53+00:00

Please post here with your error code, so that the Community can try to help guide you appropriately.

Two related KB articles fails to install:

Security Update for Windows 8.1 for x64-based Systems (KB2961908) without KB2919355

Installation date: ‎21.‎05.‎2014 13:19

Installation status: Failed

Error details: Code 800F0922

after reaching 99%

and KB2919355 itself with Code 800F0922 after reaching 99%.

I have tried to follow steps by Vivian Samartha but next command failed with error code0x800f081f.:

DISM.exe /Online /Cleanup-image /Restorehealth
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2 people found this answer helpful.

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Anonymous

2014-05-21T22:59:01+00:00

I went back to factory specks using Windows 8 DVD which I made when I first got my computer. And as far as my Refresh & Reset are concerned I replaced the wiped out drive with a custom Refresh image and a complete system Image no problem there and something any user can do. See here; http://support.microsoft.com/kb/2748351/en-us . Hope this helps and if you need further assistance post and we will be glad to Help you.

@Silverback_1, I assume trying to create a system image from the failing laptop is unlikely to be useful. I have a second Win 8.1 laptop with the same hardware and similar software configuration. It successfully installed KB2919355 early in May. Could I create a system image on this laptop and then use it to recover the one that is being stubborn?
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments