This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

and when I tried to run these commands: Dism /online /cleanup-image /scanhealth and Dism /online /cleanup-image /restorehealth from an Admin prompt. I got a message saying each of them was "unknown"and again referring to error 87. I did not make a typo

No, that is incorrect. I tried it several times and I am capable of typing a few letters and a slash.

Error 87 Means you made a typo.

and when I tried the DISM solution, I got Error 87

I appreciate the detailed response, but when I tried the sfc/scannow process, I got a message saying another service or operation was running and to try later. No other service or repair operation was running, so I Googled that and found suggestions -- but those were blocked too. I was advised to try using the Computer Management tool to disable whatever was running -- but the thing I would have needed to clieck was dimmed and not lit up, so it was unclickable... Blacked, then bloacked again. When I try Microsoft support for Windows, I get a message that says Sorry, the page you requested is not available. The page you were looking for is currently not available. The address may not be correct, or there may be a temporary problem with this site. Please try one of the following options: So it is the perfect Catch 22. I can't fix it myself with all the resources offered here and I cannot contact Microsoft t hear the sales pitch on why I should pay to fix something that never worked right to begin with. Truly atrocious service. This is reminiscent of what borrowers went through trying to contact their mortgage bank... Too Big To Fail, Too Big to Care.

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

998 answers

Anonymous

2015-02-16T01:33:14+00:00

and when I tried to run these commands:

Dism /online /cleanup-image /scanhealth and Dism /online /cleanup-image /restorehealth from an Admin prompt.

I got a message saying each of them was "unknown"and again referring to error 87. I did not make a typo
Was this answer helpful?

0 comments No comments
Anonymous

2015-02-16T01:23:09+00:00

No, that is incorrect. I tried it several times and I am capable of typing a few letters and a slash.
Was this answer helpful?

0 comments No comments
Anonymous

2015-02-16T01:04:17+00:00

Error 87

Means you made a typo.
Was this answer helpful?

0 comments No comments
Anonymous

2015-02-16T00:52:34+00:00

and when I tried the DISM solution, I got Error 87
Was this answer helpful?

0 comments No comments
Anonymous

2015-02-16T00:49:22+00:00

I appreciate the detailed response, but when I tried the sfc/scannow process, I got a message saying another service or operation was running and to try later. No other service or repair operation was running, so I Googled that and found suggestions -- but those were blocked too. I was advised to try using the Computer Management tool to disable whatever was running -- but the thing I would have needed to clieck was dimmed and not lit up, so it was unclickable... Blacked, then bloacked again. When I try Microsoft support for Windows, I get a message that says

Sorry, the page you requested is not available.

The page you were looking for is currently not available. The address may not be correct, or there may be a temporary problem with this site. Please try one of the following options:

So it is the perfect Catch 22. I can't fix it myself with all the resources offered here and I cannot contact Microsoft t hear the sales pitch on why I should pay to fix something that never worked right to begin with. Truly atrocious service. This is reminiscent of what borrowers went through trying to contact their mortgage bank... Too Big To Fail, Too Big to Care.
Was this answer helpful?

0 comments No comments