Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update). I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe". The screen flashes over to the store, then crashes back to the start screen. When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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92 answers

Anonymous

2014-05-28T15:15:52+00:00

There are hundreds seemingly all about the same 3 issues, I've attached 3 from today. I'm a bit confused by the skype one (last one) as I haven't used it for about a year! I've now uninstalled the app as I thought that might be causing a conflict but store still won't open.

Log Name: Application

Source: Microsoft-Windows-Immersive-Shell

Date: 28/05/2014 09:23:49

Event ID: 5973

Task Category: (5973)

Level: Error

Keywords:

User: NADIALAPTOP\Nadia

Computer: NadiaLaptop

Description:

Activation of application winstore_cw5n1h2txyewy!Windows.Store failed with error: The application didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />

<EventID>5973</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>5973</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000000</Keywords>

<TimeCreated SystemTime="2014-05-28T08:23:49.369511800Z" />

<EventRecordID>63290</EventRecordID>

<Correlation />

<Execution ProcessID="3480" ThreadID="4460" />

<Channel>Application</Channel>

<Computer>NadiaLaptop</Computer>

<Security UserID="S-1-5-21-2536830986-821511902-3680961864-1001" />

</System>

<EventData>

<Data Name="AppId">winstore_cw5n1h2txyewy!Windows.Store</Data>

<Data Name="ErrorCode">-2144927141</Data>

</EventData>

</Event>

Log Name: Application

Source: Application Error

Date: 28/05/2014 09:23:48

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: NadiaLaptop

Description:

Faulting application name: WWAHost.exe, version: 6.3.9600.17031, time stamp: 0x53085927

Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb

Exception code: 0x00000004

Fault offset: 0x0000000000005bf8

Faulting process ID: 0x1094

Faulting application start time: 0x01cf7a4e25f3563e

Faulting application path: C:\Windows\System32\WWAHost.exe

Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll

Report ID: 63bcccbf-e641-11e3-bf4d-8434977d85f7

Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: Windows.Store

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-05-28T08:23:48.000000000Z" />

<EventRecordID>63288</EventRecordID>

<Channel>Application</Channel>

<Computer>NadiaLaptop</Computer>

<Security />

</System>

<EventData>

<Data>WWAHost.exe</Data>

<Data>6.3.9600.17031</Data>

<Data>53085927</Data>

<Data>KERNELBASE.dll</Data>

<Data>6.3.9600.17055</Data>

<Data>532954fb</Data>

<Data>00000004</Data>

<Data>0000000000005bf8</Data>

<Data>1094</Data>

<Data>01cf7a4e25f3563e</Data>

<Data>C:\Windows\System32\WWAHost.exe</Data>

<Data>C:\WINDOWS\system32\KERNELBASE.dll</Data>

<Data>63bcccbf-e641-11e3-bf4d-8434977d85f7</Data>

<Data>winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>

<Data>Windows.Store</Data>

</EventData>

</Event>

Log Name: Application

Source: Microsoft-Windows-Immersive-Shell

Date: 28/05/2014 09:17:54

Event ID: 5973

Task Category: (5973)

Level: Error

Keywords:

User: NADIALAPTOP\Nadia

Computer: NadiaLaptop

Description:

Activation of application Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: The application didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />

<EventID>5973</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>5973</Task>

<Opcode>0</Opcode>

<Keywords>0x2000000000000000</Keywords>

<TimeCreated SystemTime="2014-05-28T08:17:54.383635200Z" />

<EventRecordID>63284</EventRecordID>

<Correlation />

<Execution ProcessID="3480" ThreadID="6552" />

<Channel>Application</Channel>

<Computer>NadiaLaptop</Computer>

<Security UserID="S-1-5-21-2536830986-821511902-3680961864-1001" />

</System>

<EventData>

<Data Name="AppId">Microsoft.SkypeApp_kzf8qxf38zg5c!App</Data>

<Data Name="ErrorCode">-2144927141</Data>

</EventData>

</Event>
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Anonymous

2014-05-27T21:33:22+00:00
Pity.

Could you do the following please.
1. Right click the Start button and go to Event Viewer.
2. Expand Windows Logs in the left hand pane and then click Application.
3. Wait for the top center window to populate and then right click Application and go to "Filter Current Log".
4. Change "Anytime" at the top to something a little closer to the time the last error occurred and then checkmark "Error" in the box underneath that.
5. Click OK to filter the list to Errors only. You'll see that they'll all now be prefixed with a red mark and are all dated and timed.
6. If you click each of these, you'll get a summary of the event in the second panel down in the middle. This will help you isolate the log file you're actually looking for which will contain the description Windows Store, or WSHost.exe or some other description which relates to the store.
7. When you find one, right click it and go to "Copy" followed by "Copy Details as Text". This copies the contents of the log file to the Windows Clipboard where it'll be held in memory until you copy something else which overwrites that data, or shutdown the computer. This means you can only copy them one at a time. Anyway, when you've copied the first log, come back here, right click and choose Paste.
8. Repeat if you find more than one log file, but there may only be one.
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Anonymous

2014-05-27T18:36:00+00:00

nadia,

Try "Method 1" which a Microsoft engineer called Babu V wrote in the second post from the top in this thread: http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-8-some-applications-open-and-the-minimize/55b50054-7aff-4ece-b231-63791c659d05
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Anonymous

2014-05-27T07:13:36+00:00

The store and some other apps won't open, that's the whole problem. It opens, I get the green screen for a few seconds (sometimes longer than others) then it minimises to the task bar and that's it.
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Anonymous

2014-05-26T21:39:38+00:00

The RPC Locator is just there for compatibility purposes and doesn't have any function in 8.1

I know you're still getting the error, but have you tried downloading somethng from the Store? It would be interesting to know what error messages (if any) appear when you do that.
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