Wsreset error "'ms-windows-store:PurgeCaches'"

Anonymous
2013-11-19T18:34:34+00:00

Original Title: Issue with Windows Store.

Split from-

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/windows-store-keeps-crashing-when-trying-to-update/18e275e0-8d28-448d-9e27-38022f855b32

Every time I attempt the reset for the store (Store and other apps routinely crash after the Win 8.1 update).  I receive the below error message:

All device drivers are up-to-date (and have not changed since when it did work)

Anti-Virus is the same as it was when everything worked (Norton AV)

I launched a command prompt with administrative rights and ran "wsreset.exe".  The screen flashes over to the store, then crashes back to the start screen.  When returning to the desktop, the following error is found:

I ran system file checker, with administrative rights, and it reported back with no issues:

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-04T21:10:04+00:00

    It's 16 months old.  That's good to know as I thought it would only be the standard 1 year that came with the laptop.

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  2. Anonymous
    2014-06-04T20:52:22+00:00

    Good luck with that nadia!

    How old is the laptop actually? Hard drives have a standard two year warranty so if it does turn out to be defective and needs to be replaced, you should get another one free of charge if it's within the warranty period.

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  3. Anonymous
    2014-06-04T20:42:13+00:00

    Fingers crossed.  I'll leave it running overnight and hopefully I'll wake up to a shiny, fully functioning laptop :)

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  4. Anonymous
    2014-06-04T20:33:13+00:00

    Hi nadia,

    It's a good tool though, so give it time and hopefully it'll do its job properly.

    But it sounds like that where the cause of the problem lies.

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  5. Anonymous
    2014-06-04T20:27:31+00:00

    CHKDSK has been stuck on 10% for about 2 hours now so not looking good :(

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