USB port malfunctioning, always says "USB Device not recognized"

Anonymous
2014-07-15T05:39:18+00:00

I have a samsung laptop, model number NP350E7C-A01US. Every time I insert anything into one of my four USB ports, I get the error: "USB Device not recognized".

You can see the laptop here: https://www.samsung.com/us/support/owners/product/NP350E7C-A01US

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-07-17T21:14:46+00:00

    Should I post this error:

    Log Name:      System

    Source:        Microsoft-Windows-DistributedCOM

    Date:          7/16/2014 1:12:13 AM

    Event ID:      10016

    Or one of the others? Maybe I should just post them all lol

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  2. Anonymous
    2014-07-17T21:12:59+00:00

    I ran the memory diagnostic, but the results came back ok.

    I'd rather not void my warrenty by opening up the laptop, can we skip this step? (I still have one more warrenty left)

    Sorry I'm a little lost, which exception code?

    I do not believe that I updated my chipset for my computer, but I'm not completely sure.

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  3. Anonymous
    2014-07-17T01:26:07+00:00

    I would have to read more about that since it is a hardware and kernel thing. That's for hardcore systems guys. TechNet is another forum Microsoft has, same as this, but they specialize in the more technically side for IT pros. But anyone can ask. You shouldn't have to create an account. If you do you use the same as this forum maybe just **** a username. If you post that error they will be able to tell you more about it. Try that memory test after you post a question there. The two top theories are bad RAM and the chkdsk issue fixed sectors and had to wipe out some registry items because they were on the bad areas

    I just ran the memory test it took about 10min

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  4. Anonymous
    2014-07-17T01:08:48+00:00

    Yeah I meant before you show hidden items. But I don't think it is necessary.

    First run this WinKey + W >  Diagnose your computer memory problems. It may run for a while so find a movie. I don't know how long it will take it may be fast.

    If those come back good try this if not then let me know what it says.

    Try this and let me know if any of those issues are fixed. Take all but one stick of RAM out and see if you can open those programs or use the USB port. If no to all then swap out the one left for a new one. Different one :)

    If that exception code is referring to the link bellow and with all the other issues your RAM could be the cause. The CPU can also cause these random issues. Were you able to update the chipset for the CPU?

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff560192(v=vs.85).aspx

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  5. Anonymous
    2014-07-17T01:00:51+00:00

    When it says service name, what is the name of the service?

    I don't see any changes to your previous post.

    And yeah, I'd say it could be the error to fix the USB too because as I was looking through the Event Log, that error has been there since January, and with the other one. 

    Well, I can't even find the 2nd CLSID. This is what I see: 

    What exactly would you like me to ask them?

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