Not able to download any app from Windows store (Windows 8.1)

Anonymous
2013-12-14T07:23:50+00:00

Hi

Apologies for the long post - but the issue is really frustrating to the core.

I purchased an HP laptop 6 months back with Windows 8.

I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.

Since then I have not been able to download any applications from the store.

I face the following errors at different times:

  1. Most often - the download fails with the error message 'Your purchase couldn't be completed.  This app can't be purchased because your current Internet connection is too slow.  Please try again using a different connection'. I am sure my internet connection is fine - i can download at high speeds from other sites.
  2. If  I reboot my laptop, then the download begins, but gets stuck with a 'Pending' indicator forever.
  3. The third issue which happens at times is that the Store doesn't even load, just the Progress bar (circling dots) and the green splash screen are displayed.

I have tried several things several times. for e.g.

  1. wsreset -> NO USE WHATSOEVER
  2. Disabled my antivirus - AVG Free - NO USE WHATSOEVER
  3. Cleared the C:\Windows\SoftwareDistribution folder - the problem here is that this only works if we stop the Windows Update  Service - BUT THE Windows Update Service itself is stuck in 'STOPPING' state. It can neither be stopped nor restarted.
  4. In continuance to point 2, If I reboot and clear the C:\Windows\SoftwareDistribution folder, it works the first time. However after a 'Sleep' or laptop lid close, one of the above mentioned 3 problems start occurring - mostly 1 or 2.
  5. Ran the following command -

          powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

         As in point 3 here, it may work once but thereafter problems start again.

     5.  Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.

Some problems that I see for sure:

  1. Windows Update Service hangs very frequently - remains in Stopping state
  2. Some errors noticed in the Event Viewer are:

The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 1968

 Start Time: 01cef4079d93e117

 Termination Time: 35

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store


The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.


The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

 and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.

Thanks in advance

Vikas

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2014-03-23T20:25:13+00:00

    Hello

    I have downloaded ALL updates - both Important and Optional.

    But to no avail.

    The Store will still not load.

    I see several instances of the BITS Client failing in the Event  Viewer.

    In addition, some other errors include

    Faulting application name: backgroundTaskHost.exe, version: 6.3.9600.16384, time stamp: 0x5215e1f6

    Faulting module name: twinapi.appcore.dll, version: 6.3.9600.16384, time stamp: 0x5215d806

    Exception code: 0xc000027b

    Fault offset: 0x0000000000056960

    Faulting process id: 0x25b0

    Faulting application start time: 0x01cf45e11c425dd7

    Faulting application path: C:\WINDOWS\system32\backgroundTaskHost.exe

    Faulting module path: C:\Windows\System32\twinapi.appcore.dll

    Report Id: 5c11a2ed-b1d4-11e3-beb6-b8763f390464

    Faulting package full name: Farlex.581429F59E1D8_1.8.0.0_neutral__wyegy4e46y996

    Faulting package-relative application ID: App

    -------------------------------------------------------------------------------------------------------------------------------------

    Vikas,

    "Farlex" seems to be related to a dictionary. Does that make sense to you? It's number 20 in this list: http://processchecker.com/file/Dictionary.exe.html

    If so, maybe you could disable, or possibly remove it if you didn't buy it to see if it makes any difference.

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  2. Anonymous
    2014-03-23T19:48:47+00:00

    Hi Xircal

    Most of the items on that link were different symptoms from what I faced.

    Still I tried a couple that I thought could coincide with the issue.

    But no luck.

    Thanks

    Vikas

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  3. Anonymous
    2014-03-22T16:00:02+00:00

    Vikas,

    There are a number of fixes for Windows Store issues on the following site which you might like to run through. Maybe one of them will jog your memory which will lead to a solution:  http://www.thewindowsclub.com/tag/windows-store

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  4. Anonymous
    2014-03-22T15:34:13+00:00

    Hello

    I have downloaded ALL updates - both Important and Optional.

    But to no avail.

    The Store will still not load.

    I see several instances of the BITS Client failing in the Event  Viewer.

    In addition, some other errors include

    Faulting application name: backgroundTaskHost.exe, version: 6.3.9600.16384, time stamp: 0x5215e1f6

    Faulting module name: twinapi.appcore.dll, version: 6.3.9600.16384, time stamp: 0x5215d806

    Exception code: 0xc000027b

    Fault offset: 0x0000000000056960

    Faulting process id: 0x25b0

    Faulting application start time: 0x01cf45e11c425dd7

    Faulting application path: C:\WINDOWS\system32\backgroundTaskHost.exe

    Faulting module path: C:\Windows\System32\twinapi.appcore.dll

    Report Id: 5c11a2ed-b1d4-11e3-beb6-b8763f390464

    Faulting package full name: Farlex.581429F59E1D8_1.8.0.0_neutral__wyegy4e46y996

    Faulting package-relative application ID: App

    ---------------------------------------------------------------------------------------------------------------------------------------------------

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

    {C2F03A33-21F5-47FA-B4BB-156362A2F239}

    and APPID

    {316CDED5-E4AE-4B15-9113-7055D84DCC97}

    to the user Virtual-Machine\Vikas SID (S-1-5-21-778961685-1974870757-1650882049-1001) from address LocalHost (Using LRPC) running in the application container Farlex.581429F59E1D8_1.8.0.0_neutral__wyegy4e46y996 SID (S-1-15-2-1267739591-1137297291-83386112-1979864472-959024908-3354412519-3889419757). This security permission can be modified using the Component Services administrative tool.

    Any ideas?? Its been almost 10 days since I have not been able to use the Store.

    Thanks

    Vikas

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