Not able to download any app from Windows store (Windows 8.1)

Anonymous
2013-12-14T07:23:50+00:00

Hi

Apologies for the long post - but the issue is really frustrating to the core.

I purchased an HP laptop 6 months back with Windows 8.

I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.

Since then I have not been able to download any applications from the store.

I face the following errors at different times:

  1. Most often - the download fails with the error message 'Your purchase couldn't be completed.  This app can't be purchased because your current Internet connection is too slow.  Please try again using a different connection'. I am sure my internet connection is fine - i can download at high speeds from other sites.
  2. If  I reboot my laptop, then the download begins, but gets stuck with a 'Pending' indicator forever.
  3. The third issue which happens at times is that the Store doesn't even load, just the Progress bar (circling dots) and the green splash screen are displayed.

I have tried several things several times. for e.g.

  1. wsreset -> NO USE WHATSOEVER
  2. Disabled my antivirus - AVG Free - NO USE WHATSOEVER
  3. Cleared the C:\Windows\SoftwareDistribution folder - the problem here is that this only works if we stop the Windows Update  Service - BUT THE Windows Update Service itself is stuck in 'STOPPING' state. It can neither be stopped nor restarted.
  4. In continuance to point 2, If I reboot and clear the C:\Windows\SoftwareDistribution folder, it works the first time. However after a 'Sleep' or laptop lid close, one of the above mentioned 3 problems start occurring - mostly 1 or 2.
  5. Ran the following command -

          powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

         As in point 3 here, it may work once but thereafter problems start again.

     5.  Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.

Some problems that I see for sure:

  1. Windows Update Service hangs very frequently - remains in Stopping state
  2. Some errors noticed in the Event Viewer are:

The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 Process ID: 1968

 Start Time: 01cef4079d93e117

 Termination Time: 35

 Application Path: C:\Windows\System32\WWAHost.exe

 Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464

 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

 Faulting package-relative application ID: Windows.Store


The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.


The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID

{C2F03A33-21F5-47FA-B4BB-156362A2F239}

 and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97}

 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.

Thanks in advance

Vikas

Windows for home | Previous Windows versions | Microsoft Store

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  1. Anonymous
    2014-03-20T20:20:30+00:00

    Hello

    After a span of about 3 months - Windows store has stopped working again.

    As of now, the Windows Store is just stuck at the Green splashscreen with the circling dots (loading).

    It does not even load.

    I see numerous instances of the BITS Client failing in the event viewer with event ID 16393.

    BITS has encountered an error communicating with an Internet Gateway Device. Please check that the device is functioning properly. BITS will not attempt to use this device until the next system reboot. Error code: 0x80004005.

    I definitely DO NOT intend to reset my Laptop.

    I have seen numerous instances of this problem all over the internet.

    Why is there not an update to fix the Store application?

    Vikman,

    Please see this thread which has been marked as Answer and which describes a similar problem to your own: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-not-working/36dd9f8f-abc3-49a0-9893-1a327f0ffd39

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  2. Anonymous
    2014-03-20T19:28:47+00:00

    Hi John

    Tried the DISM tool. It completed with the foll. message:

    'The restore operation completed successfully. The component store corruption was repaired.'

    But the Store app wont open.

    I have already tried this method before and the WSReset several times.

    I have tried a lot of solutions in fact like re-registering the Windows Store App using

    powershell

    -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode

    -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    and also turning off AVG Antivirus.

    Does the BITS Client fit in anywhere?

    Thanks

    Vikas

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  3. Anonymous
    2014-03-20T17:11:52+00:00

    Hi,

    To resolve this problem, use the inbox Deployment Image Servicing and Management (DISM) tool.

    1. Open an elevated command prompt. To do this, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    2. Type the following commands. Press Enter after each command.

    NoteIt may take several minutes for each command operation to be completed. - DISM.exe /Online /Cleanup-image /Scanhealth - DISM.exe /Online /Cleanup-image /Restorehealth 3. Close the command prompt, and then restart the computer and check.

    If issue persists, try resetting the Windows Store Cache, follow these steps:

    1. Press “Windows key + R” key simultaneously
    2. Type “WSReset.exe” (without the quotes) and hit “Enter”.

    Hope this helps

    John

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  4. Anonymous
    2014-03-18T18:51:25+00:00

    Hello

    After a span of about 3 months - Windows store has stopped working again.

    As of now, the Windows Store is just stuck at the Green splashscreen with the circling dots (loading).

    It does not even load.

    I see numerous instances of the BITS Client failing in the event viewer with event ID 16393.

    BITS has encountered an error communicating with an Internet Gateway Device. Please check that the device is functioning properly. BITS will not attempt to use this device until the next system reboot. Error code: 0x80004005.

    I definitely DO NOT intend to reset my Laptop.

    I have seen numerous instances of this problem all over the internet.

    Why is there not an update to fix the Store application?

    Was this answer helpful?

    0 comments No comments