Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hi
Apologies for the long post - but the issue is really frustrating to the core.
I purchased an HP laptop 6 months back with Windows 8.
I upgraded to 8.1 a couple of months back. Initially I was using a Microsoft account; after a few days I switched to a Local account.
Since then I have not been able to download any applications from the store.
I face the following errors at different times:
I have tried several things several times. for e.g.
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
As in point 3 here, it may work once but thereafter problems start again.
5. Also tried the Windows Update troubleshooter, which fixed 2 problems - after which the Store worked a couple of times. But it started erroring again after a sleep.
Some problems that I see for sure:
The program WWAHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1968
Start Time: 01cef4079d93e117
Termination Time: 35
Application Path: C:\Windows\System32\WWAHost.exe
Report Id: 2e90aba1-5ffb-11e3-bea0-b8763f390464
Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: Windows.Store
The activation of the CLSID {E60687F7-01A1-40AA-86AC-DB1CBF673334} timed out waiting for the service wuauserv to stop.
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Any help will be appreciated. I do not want to switch to a Microsoft account. I would expect that with a local account also, I should be able to download applications with no hassles.
Thanks in advance
Vikas
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Vikas,
Try the illustrated method to rename the Cache folder here: http://m.kapilarya.com/fix-windows-store-hangs-or-crashes-in-windows-8-1
No
Unfortunately I dont see any errors.
Just the circling dots and the green Store splash screen.
Vikas
You see now. That exact same manifestation was marked as Answer in the following thread, but for some unknown reason, it doesn't work for you (I suggested it a while back): http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-not-working/36dd9f8f-abc3-49a0-9893-1a327f0ffd39
But that seems to be a common factor on these forums with a certain solution working for some users, but not for others even though they all have the same problem.
Regardless of the fact that you're not seeing any errors, can you try running the network troubleshooter to see if that throws up anything other than cyber dust. So go to Control Panel | Network and Sharing Center and then click "Troubleshoot problems".
No
Unfortunately I dont see any errors.
Just the circling dots and the green Store splash screen.
Vikas
Hi Vikas,
Alas no, that's not what I was suggesting.
If you had made one prior to the problems you're now experiencing now, then you could have restored to that.. But creating one now won't do you any good I'm afraid.
Are you seeing any errors such as 0x80072F8F by any chance? That one crops up quite regularly with the Store and according to Microsoft, is caused by an online activation service being unable to verify your product key.
See this article for more info. http://windows.microsoft.com/en-gb/windows-8/activation-errors
Hi Xircal
Sorry for the late reply.
If I understand correctly, you are suggesting to
Is that right?
Thanks
Vikas