KB2862330 fails to install

Anonymous
2013-10-08T23:44:09+00:00

Update KB2862330 repeatedly fails to install on Windows 7.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-01-15T22:36:31+00:00

EJM888, the OP of this thread, wrote:

This update [i.e., KB2862330-V2] was installed successfully on Jan 14, 2014 (Yesterday)

Excellent!  Thanks for your follow-up.

Marking one or more of the posts in this thread as ANSWER will officially close your thread.

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  1. Anonymous
    2013-10-23T20:13:37+00:00

    I think I have further narrowed my problem down to the integrated webcam drivers. If I try to disable the webcam in the device manager i get the BSOD, if I try to uninstall the driver package I get the BSOD.

    The webcam is VID:0C45 PID:63FA REV:8908

    And one more thing - when I check the usb* driver versions in the device manager I get the above mentioned version mismatch. When I check the driver versions directly in C:\WINDOWS\SYSTEM32\DRIVERS they are all 6.1.7601.17586

    /F

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  2. Anonymous
    2013-10-23T19:24:06+00:00

    Ben,

    I also get the IRQL_NOT_LESS_OR_EQUAL BSOD when installing KB2862330 on my Dell Studio XPS 1640 Laptop (Win 7 Home Premium Sp1 fully patched/Microsoft Security Essentials).

    I tried to solve the problem using the updated desciption in the KB and found a few curious things that may or may not be interesting to you.

    I seem to have a preexisting version mismatch in my USB drivers:

    usbhub.sys 6.1.7600.16385

    usbport.sys 6.1.7600.16385

    usbuhci.sys 6.1.7601.17586

    I tried to do an interim update by installing Hotfix KB2528984V2 and got the same BSOD as above

    I then tried to disable my USBEHCI controllers as instructed in scenario 3 in the KB and got the same BSOD.

    I am able to restore my system to a working state reasonably easily through a few safe mode reboots, so if I can be of any assistance in root-causing this problem I will try to help.

    Regards,

    Fredrik

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  3. Anonymous
    2013-10-23T15:50:03+00:00

    Being patient won't work for me. After about 10-15 minutes of sitting on 30+% the computer crashes and I get a blue screen. I then need to restore. Same thing on 5 tries. Not fun.

    Please open a support case and if that doesn't resolve your problem, post your case # and we can take it from there.

    Thanks,

    Ben

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  4. Anonymous
    2013-10-23T15:10:38+00:00

    Being patient won't work for me. After about 10-15 minutes of sitting on 30+% the computer crashes and I get a blue screen. I then need to restore. Same thing on 5 tries. Not fun.

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