My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.

Thanks, Tadasha. However, I have already tried all online tutorials and all generic MS advice. This appears to be a driver issue rather than a set up issue and is specifically related to eduroam as all other networks I've tested are fine. It could be due to the security that eduroam uses (this is my IT department's theory). What I would like from MS is a response that suggests you've looked at this particular issue and can provide some useful advice for eduroam not a generic problem. Perhaps it would help if I described the problem in more detail. My Surface 2 finds the network called eduroam and I connect using the correct password My Surface 2 says one of 3 things: limited service; can't connect to this service; are you sure this service is available. All this while it is clearly connected to eduroam at a speed of up to 300mbs. Sometimes it will connect and work properly for about 3-5 minutes then it slows down massively and says either 'limited service' or something like 'can't connect to this network.' I try to log in again and one of the above scenarios repeats itself. I have tried several different ways of trying to connect including manual connections. Nothing so far has worked. Just to stress a few things 1) Network signal is always strong; 2) the Surface usually says it's connected even when it doesn't work; 3) the Surface 2 works well on all other networks; 4) someone using an iPad next setting right next to me has no connection problems. Thanks in advance.

You can't run third party installers on a Windows RT machine. Your solution will not work on the devices being discussed here.

Please stop discussing about solutions for devices that are NOT running Windows RT. open a new thread in the correct forum category/section... otherwise you are just posting off-topic information and making it harder for people with Windows RT to find solutions to their own problems.

Can confirm this, working fine with a dongle, problem seems to be Marvell AVASTAR 350N. Unfortunately Win8.1RT won't allow the installation of drivers for dongle... That's a nuiscance for RT but we should not be in this predicament with PRO or RT. We shouldn't need to buy a wifi dongle when we have just spent a significant amount of money on a new surface pro with wifi. Microsoft should fix the problem and release a patch.

Hi David, I would suggest you to refer to the following article and follow the steps given. Can’t connect to a wireless network http://www.microsoft.com/surface/en-us/support/networking-and-connectivity/cant-connect-to-a-wireless-network You can also refer to the following article and check for the possible causes. Why can’t I find a wireless network? http://windows.microsoft.com/en-us/windows-8/cant-find-wireless-network Let us know if you have any further queries related to the issue. We would be happy to help you further.

Unable to connect properly to Eduroam wi-fi

Anonymous

My University (UWE) uses eduroam for its Wi-Fi. My Surface 2 (all updates in place as of 15th November) is unable to stay connected to this service and sometimes it won't find it at all. Have tried refreshing the Surface and all forms of manual logins

my ITS department is also stumped. MS - please update our drivers to prevent this from happening. The Surface is the perfect Student device and many universities use eduroam and the web is awash with problems like mine, but currently I would be unable to recommend a Surface to my colleagues or students.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2013-11-16T12:13:52+00:00
Thanks, Tadasha. However, I have already tried all online tutorials and all generic MS advice. This appears to be a driver issue rather than a set up issue and is specifically related to eduroam as all other networks I've tested are fine. It could be due to the security that eduroam uses (this is my IT department's theory). What I would like from MS is a response that suggests you've looked at this particular issue and can provide some useful advice for eduroam not a generic problem.

Perhaps it would help if I described the problem in more detail.
1. My Surface 2 finds the network called eduroam and I connect using the correct password
2. My Surface 2 says one of 3 things: limited service; can't connect to this service; are you sure this service is available. All this while it is clearly connected to eduroam at a speed of up to 300mbs.
3. Sometimes it will connect and work properly for about 3-5 minutes then it slows down massively and says either 'limited service' or something like 'can't connect to this network.'
4. I try to log in again and one of the above scenarios repeats itself.
5. I have tried several different ways of trying to connect including manual connections. Nothing so far has worked.
Just to stress a few things 1) Network signal is always strong; 2) the Surface usually says it's connected even when it doesn't work; 3) the Surface 2 works well on all other networks; 4) someone using an iPad next setting right next to me has no connection problems.

Thanks in advance.
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Anonymous

2016-08-05T09:50:09+00:00

You can't run third party installers on a Windows RT machine. Your solution will not work on the devices being discussed here.
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Anonymous

2016-05-03T09:31:13+00:00

Please stop discussing about solutions for devices that are NOT running Windows RT. open a new thread in the correct forum category/section... otherwise you are just posting off-topic information and making it harder for people with Windows RT to find solutions to their own problems.
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Anonymous

2013-12-10T04:19:07+00:00

Can confirm this, working fine with a dongle, problem seems to be Marvell AVASTAR 350N.

Unfortunately Win8.1RT won't allow the installation of drivers for dongle...

That's a nuiscance for RT but we should not be in this predicament with PRO or RT. We shouldn't need to buy a wifi dongle when we have just spent a significant amount of money on a new surface pro with wifi.

Microsoft should fix the problem and release a patch.
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Anonymous

2013-11-16T08:43:37+00:00

Hi David,

I would suggest you to refer to the following article and follow the steps given.

Can’t connect to a wireless network

http://www.microsoft.com/surface/en-us/support/networking-and-connectivity/cant-connect-to-a-wireless-network

You can also refer to the following article and check for the possible causes.

Why can’t I find a wireless network?

http://windows.microsoft.com/en-us/windows-8/cant-find-wireless-network

Let us know if you have any further queries related to the issue. We would be happy to help you further.
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