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Hi All,
I have an issue with windows 8.1 of which I would like someone to shed some light on for me.
The issue I am having is that every so often since upgrading 8.1 last night it keeps locking up on me for no apparent reason resulting in a a restart by the reset switch, and this never happened with windows 8 but it is annoying how 8.1 is now doing it.
Can anyone help? as I am seriously debating downgrading from windows 8.1 back to 8 as I don't want a system that locks up on me and is unstable all the time due to using my computer to do coursework for college and can't afford to lose any work that has not been saved.
SPECS:
MSI E350DM-E33
AMD E350 X2 @ 1.6Ghz
8GB DDR3
1TB HDD
ATI HD RADEON 6310
Yours Sincerely,
Shane
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
since I've done that trick I found the system has been running great. I'll repeat it here and then try to scatter it into other replies. People should be made aware of this trick. Go into Task Manager. Right click on Windows Explorer. Click "restart"... then restart your PC... the PC will take awhile to reboot... the Windows system must be "reinstalling" or something.... this reset everything very well, for me....
It is odd that you couldn't run dism /online /cleanup-image /restorehealthhere is a link to the scanner http://www.microsoft.com/security/scanner/en-us/default.aspx If it doesn't work you can search Bing for Microsoft security scanner
Did it give you an error? Maybe it was typed in wrong or you weren't running command prompt as admin. You can copy from here and right click then select paste in the command prompt.
Does dism /online cleanup-image /checkhealth or dism /online cleanup-image /scanhealth run.
One of those will scan the computer for issues and report back if there is anything to fix. The other will the registry and other places to see if Windows set flags which is just its way of marking that there is an issue that needs repaired.
None will try and fix anything but they should run.
Just FYI. There is no solution to this so don't waste your money on paying for support. They will just take you through the same trouble-shooting steps you'll find online. They still are looking at this problem like it's something with your particular machine rather than their code.
The best solution is to switch to Apple products. I run a small business and this glitch happened for the first time while I was doing a presentation to get a $250,000 contract for the development and delivery of training and I couldn't even make it through the presentation. I won't be getting that contract now. Thanks Microsoft.
So, in short, don't pay for their support as they don't have a clue and will act like it's your equipment rather than their code causing the problem even though thousands of people are complaining about it. Their support is just another revenue stream for them and will likely result in you having to try to solve your own problems anyway.
There is only one solution I can see and that's to replace our Windows equipment (2 desktops, 1 server, 3 phones, 2 tablets and 4 laptops) with Apple products. It will certainly be cheaper than losing another contract due to the incompetence of Microsoft.
It's time Microsoft went the way of the dinosaur.
I tried to contact MS! But I have no right to get Support :( ?! Crazy - they´re programming updates of ****, crashing machines who some People must work with and let their customers alone then. Win8.1 is a Beta yet :)
You and the others posting here don't seem to realise that, to Microsoft, you are not important. You merely bought their product from them, but the warranty does not include any real responsibility for its security or fitness for purpose. Only if you are a business and have paid for a support contract will you get any real response, and even then it is unlikely to be satisfactory.
No point in complaining about Microsoft here, you won't get anywhere. But if you do discover a solution to the freezing problem, do please let us know! (Freezing, for me, has gone away, as I described above).
my mouse cant move too,but i can click with it,for example if mouse get locked on some icon.and if i double click the icon it would be open but mouse pointer will remain there.its just for a while usually less than 1 min.after that it starts working properly and haven't need to restart the pc.
