Windows 8.1 touch screen not working?

Anonymous
2013-10-20T00:55:12+00:00

Is there a touch screen bug in the final version of Windows 8.1 or is there a particular setup I need to do to get touch to work reliably?

I just installed it on my Fujitsu T902 and sometimes the touch screen responds and sometimes it doesn't. The same also applies for the digitizer.

Windows for home | Previous Windows versions | Search, touch, and mouse

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Anonymous
2014-08-22T10:34:59+00:00

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with re-installing touch screen driver. I will surely help you to fix this issue.

What is the make and model of the laptop?

You may try to download and install latest touch screen driver from the computer manufacturer website and check if it helps.

Refer to the link for additional information.

Touch and pen settings: FAQ

http://windows.microsoft.com/en-us/windows-8/touch-pen-settings-faq

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

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  1. Anonymous
    2014-04-21T06:42:44+00:00

    Hi Praseetha

    I also have an issue with the touchscreen not working on my HP pavilion ts sleekbook 15.

    Having had the problem for some months now I've given up on trying to input your recommended solutions as my screen seems to come back to life of it's own choosing, although it has now given up completely and hasn't worked for some time now.

    Your suggested actions are in my experience a temporary fix and unfortunately not a long term solution to address this problem.

    With the increasing amount of posts on this forum and others highlighting this issue can you confirm if either Microsoft or the hardware manufacturers are working on a patch or solution to fix this problem?

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  2. Anonymous
    2014-04-20T17:05:14+00:00

    Hi Teri,

    1. What is the exact model of the HP laptop?
    2. When you say "now it doesn't work at all", does the touchscreen is not working or laptop stopped working?
    3. Are you using Windows 8 or 8.1?

    If the touchscreen is not working, you may try the following steps and check.

    Method 1:

    Step 1:

    a. Press Windows key + X on the desktop Screen and selectDevice manager.

    b. Expand the device and right-click on driver and select ‘uninstall’.

    Step 2:

    You may also refer to the HP Support and try installing the latest version of touchscreen drivers and check.

    Method 2:

    You may also run the hardware troubleshooter and check if it helps.

    a. Swipe in from the right edge of the screen, and then tapSearch.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then clickSearch.)

    b. Enter Troubleshooting in the search box, tap or clickTroubleshooting, and then tap or click Hardware and Sound.

    c. Tap or click Hardware and Devices, and follow the instructions on the screen. You might be asked for an admin password or to confirm your choice.

    Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

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  3. Anonymous
    2014-04-16T16:15:23+00:00

    Brand new laptop.  In the middle of making an online order with the capacitive touchscreen and suddenly touchscreen stops working and the laptop restarts and now it doesn't work at all.  HP Pavilion.

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  4. Anonymous
    2014-04-16T16:09:09+00:00

    thanks Igalan

    I had the same problem after updating to Windows 8.1 in my Samsung  and the suggestion you explain above worked!

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