Microsoft Fix It encountered an unexpected problem and cannot continue.

Hi Gerry

I ran a CC sweep and a Malwarebytes sweep the logs are uploaded here.

https://onedrive.live.com/redir?resid=3111B1998EA3395E!109&authkey=!ANmZeObEerwPie0&ithint=folder%2c.evtx

I run both of these on a weekly basis and they have not prevented the problem. Hopefully the logs will prove useful. Incidentally I use Microsoft Security Essentials and can update that without a hitch.

Nigel

Nigel

You need to take steps to ensure that malware is not present on the computer.

I recommend that you run Disk CleanUp or cCleaner to remove temporary files as this will reduce scanning times by security software. cCleaner comes with a Registry tool. Do not use this tool as like any registry cleaner it can lead to the creation of very difficult to resolve system errors

Please download and install Malwarebytes (freeware version for home users only -not the Trial version –watch the checked boxes whilst installing), update definitions and run in normal mode. Disable other security software whilst you are doing scans.

http://www.malwarebytes.org/products/malwarebytes\_free

Please upload a copy of the report on what it found as a shared file to your OneDrive and a post a link here.

Hi Gerry

I think I have what you wanted. I've not used OneDrive before so if its wrong, forgive me.

https://onedrive.live.com/redir?resid=3111B1998EA3395E!109&authkey=!ANmZeObEerwPie0&ithint=folder%2c.evtx

The link you asked for.

Nigel

Your WGA Report looks good.

Please restart your computer, allow 30 minutes for the system to run before uploading further information so that the impact of making changes can become apparent.

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

Hi

I also did another diagnostic just in case.......

Diagnostic Report (1.9.0027.0):

---

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-CB373-Q9PBD-JJHQG

Windows Product Key Hash: E1ExUpA2YooojXoA1uy5ztNfCy0=

Windows Product ID: 00371-OEM-9317035-11855

Windows Product ID Type: 8

Windows License Type: COA SLP

Windows OS version: 6.1.7601.2.00010100.1.0.048

ID: {930A6ECC-629B-4A95-8499-D66C627DD0F9}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Professional

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.130828-1532

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office XP Small Business - 100 Genuine

Microsoft Word 2002 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_3E121E02-372-80004005_3E121E02-322-80004005_E2AD56EA-765-d003_E2AD56EA-766

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{930A6ECC-629B-4A95-8499-D66C627DD0F9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JJHQG</PKey><PID>00371-OEM-9317035-11855</PID><PIDType>8</PIDType><SID>S-1-5-21-1586545971-2169922943-2575928213</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-78LMT-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20121019000000.000000+000</Date></BIOS><HWID>7B5A3907018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>91052406E6137F2</Val><Hash>fyC1MELmy9KowQ78665AzBd+2g0=</Hash><Pid>54188-OEM-1792592-32537</Pid><PidType>4</PidType></Product><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>77C6AC4EE259CD6</Val><Hash>UMRMmgkmNIDfiMeLMmNpFrs2+hs=</Hash><Pid>54189-OEM-1692395-79371</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition

Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

Activation ID: da22eadd-46dc-4056-a287-f5041c852470

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00371-00186-170-311855-02-2057-7601.0000-1752014

Installation ID: 015081759790603633889385778526810062531844857490623080

Processor Certificate URL:

http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL:

http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL:

http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL:

http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: JJHQG

License Status: Licensed

Remaining Windows rearm count: 3

Trusted time: 25/06/2014 11:13:08

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 6:25:2014 09:26

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: OAAAAAEABAABAAEAAAADAAAAAwABAAEAln00Upa9VPLgqBiIEDMYzq7A6kX0ASeU1q+YawADFA8=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC GBT   GBTUACPI

  FACP GBT   GBTUACPI

  HPET GBT   GBTUACPI

  MCFG GBT   GBTUACPI

  MSDM GBT   GBTUACPI

  SSDT AMD   POWERNOW