Windows 8.1 Network Connection Error: One or more network protocols missing on this computer

Anonymous
2014-02-23T13:40:19+00:00

Friend's computer running Windows 8.1 is unable to connect to awired or wireless network giving the following error: Problems found: One or more network protocols are missing on this computer. Windows Network Diagnostics is unable to repair the problem. 

This problem appeared after Webroot SecureAnywhere Complete was installed and run. It detected several problems (virus, trojan, malware) and it removed the infections. My friend did reboot the computer and since then it became unable to connect. 

Has anyone had this kind of problem happen to them, and what if anything, other than restoring from scratch, can be done to regain connectivity.

Thank you.

Computer Specs.

Dell Inspiron 15R-5521

Intel Core i7-3537U@2.00Ghz 

8 GiG RAM

64 Bits Windows 8.1

Update: After toying with the TCP-IP protocols, system is now showing an active wireless connection with full strength, yet when a browser its open it brings up an empty page with "This page can't be displayed"

Pinging to yahoo server returns positive with all ping successfully completed.

Using Internet Explorer "Fix connection problems" returns that no problem was found.

Network Connections shows an active Wi-fi state, and with status details showing IPv4 with Internet Connection, not so for IPV6. Media state as Enabled. Speed 144.0 Mbps, and under Activity: Sent bytes: 1,827, Received bytes 2,513.  Diagnose option returns no found issues.

Could this be a possible Virus or System Compromised by malware or trojan?  Webroot Active and no infections has been detected since original setup and clearing of active infections.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-05-12T21:09:45+00:00

thank you, I have sorted it out. it was the internet security I had just installed, it was blocking the internet

cheers

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  1. Anonymous
    2015-05-12T20:59:00+00:00

    I have been getting same error, "One or more network protocols are missing on this computer".

    I have found disabling and then enabling the network adapter fixes the problem for a while.  Go to Device Manager and right-click on your adapter and then disable.  Then enable it.  Then it should be working again.  Restarting the computer doesn't do anything to correct the problem in my experience.

    This is happening on Windows 10 Build 10074 after my computer comes out of sleep.  EVGA 122-CK-NF68 MoBo.  Intel Q6600 Quad Core.  Realtek PCI GBE Family Controller.  Actually the Realtek adapter has been giving me some issues on this computer since maybe the new driver came out April 1, 2015.  All good with the early builds.  Sleeping issues since then regarding this adapter.

    Might try rolling back to the earlier driver that came out June 10, 2011, and see if problem goes away...

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  2. Anonymous
    2015-05-09T15:36:31+00:00

    yep! I did.

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  3. Anonymous
    2015-05-09T05:09:06+00:00

    so am I on windows 10, did you sort it?

    Which Build?

    FWIW I am on a Hyper-V VM with 10074 and saw this after a recent update on my W8.1.2 host.   The connection temporarily had no Gateway address.  Gateway address was supposed to be generated automatically by DHCP so what happened?  Troubleshooters were able to identify the problem but erroneously suggested powering off hardware.  Same overkill advice they give in W8 when this happens.  (E.g. then both my router and my modem are fully functional so why should I need to power them both off to make my Surface start to work?  Why not tell us what we need to do to simulate whatever recovery that action causes in the OS?)  I tried simulating some of that nonsense using the VM anyway.  Unfortunately I can't remember what combination of troubleshoot this, troubleshoot that, disable this, enable that, reboot, etc. worked but eventually I got it fixed.  I wish these troubleshooters could be made to watch while we stumble around trying to find out what it is that they missed.  Then eventually they might be more useful.  Adaptive software, what a concept.   ; }

    FYI

    Robert Aldwinckle

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  4. Anonymous
    2015-05-08T15:07:06+00:00

    Hi James,

    Thank you for being a part of Windows 10 Technical Preview.

    The information which you have provided seems a bit unclear and I would like to have more understanding with the issue so that I could assist you better. I would appreciate if you include some more information:

    1. What issue are you facing exactly?
    2. If your query is similar which is mentioned in the previous section of this thread, then did you try any troubleshooting steps suggested by other Community members?
    3. Are you getting any error message or any error code?

    I would suggest you to check my last response and see if it helps.

    Reply with the necessary information and we’ll be more than happy to help.

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