Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-09-10T11:47:53+00:00

    I am a Nokia/WP fan who has now 3 WP including this 930 model. (w/ the other 2: 925 and 6xx)

    At the beginning, I am not so unhappy and take it too seriously, thinking this could be a SW defect that MS or Nokia should have some fix, or could exist some walk-around.

    BUT, after Google for a long time and reading all those posts - I feel so angry and frustrated that MS/Nokia CAN leave such an issue un-fixed for more than one year! I brought my 930 three month ago, and the microphone problem probably started 1-2 month after the purchase, where I now and then receive complain form the other end if using speaker to talk (which I seldom did actually).

    I am so SHOCKED 2 tech GIANTS can leave a really big mul-function for years and continue to sell it as a FLAGSHIP model - WHAT AN ATTITUDE!!!!!!

    I am start to wondering where is the QAs and what's product release/maint. program looks like.

    Not exaggerate, if a user trying to use this phone on speaker during driving, if him/her attention been distracted because the other end continue ask repeating etc. could be quite dangerous...

    "Hey Cortana, can you help tell MS/Nokia to fix this mic issue, kindly??"  ... obviously she cannot hear.

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  2. Anonymous
    2015-08-27T17:28:29+00:00

    I really do like the sound of this proposal. Of course, it's all Greek to me. But it sure sounds very, very smart. I do really hope that you get some help from the other smart ones out there. This is exciting. Best of Luck and thank you.

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  3. Anonymous
    2015-08-27T15:13:38+00:00

    Regarding tha we have registry editors available in Windows 10 Mobile (developers mode) is there any chance to reasign other mic to the speakerphone mode/voice recording?? I insist, this has to be the solution, because its clear that Lumia Camera records audio with the other mics, so reasigning any other working mic to speakerphone mode is the fastest/easiest solution. Anybody knows if there is a registry key for this?? I can try, and I will search in the registry, that would be a quick patch to fix this issue.

    Please if anybody knows about the registry key...

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  4. Anonymous
    2015-08-27T09:04:18+00:00

    hi , i have some news about this problem , i tested the microphone on hardware test and some apps for recording the voice that use the microphone of lumia 930. and the results is :

    Note : the voice can hear from headset except when i taped on speaker and no person can hear me.

    1 . when i tested it on voice recorder apps , my voice didn't recorded.

    1. when i tested it on hardware test apps , my voice didn't recorded too.

    3 - i tried to record my voice on windows phone camera and my voice didn't recorded on the video too.

    4 - i tried it on Lumia Camera app and i was successful for hear my voice on the video ...

    so i think the problem is for the windows phone , because when i recorded a video on camera app i didn't have any voice on the video but when i recorded a video by Lumia Camera i hear my voice on the video.

    to the Microsoft supporters :  solved the problem as soon as possible please,please,please,please and . . . .

    do you know ? the "please" is a magic world and i believe it so i am waiting for result of magic world...

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  5. Anonymous
    2015-08-27T01:46:12+00:00

    I think you've replied to the wrong person. I agreed with hpholm.

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