Nokia Lumia 930 microphone problem

I am having the same problem as well with my 930. The only solution is when I use my headphone with a mic

I tried to duplicate the above process but nothing changed. Still speakerphone didn't work.

Is anything going to be done about this problem. I bought a flagship phone from a reputable provider. O2. I was hoping for a better service. Microsoft need to take charge of situations like this. They have enough money at their disposal. Why not just have an engineer and come up with a solution and fix it.

Has there been any official direct/indirect acknowledgment regarding this problem?

Why not?

Can we amalgamate all the threads regarding this issue?

I am not a social network user, but can't this be taken to Twitter and facebook?

Are they hoping to fix this with Windows 10 mobile (which has no release date yet)?

Earlier I said a possible cause may have been physical damage to my phone, I have now realised by testing on my other 930 that they both have the problem. I am convinced it is software and not hardware. Because Cortana and "Hey, Cortana" work perfectly, even with loud music playing in the background. I don't use Skype and haven't tested that yet.

Update: So I may have posted on another thread. Just to add a bit of info. My phone is being sent for repair today for a smashed screen. I am paying from the via the Microsoft website £125 for this. I have mentioned that there is a Mic problem as well. We shall see what happens.

Update 2: I received my phone back about a week ago. Very quick service. I had it back on the 4th day if I remember correctly. They have repaired the screen and the microphone problem I have been testing it daily to ensure it isn't an app that is causing it to stop working. I have restored my backup, so all my apps are back on. And still the speaker phone mode is functioning. I have successfully used Cortana too. For reference the phone was given back to me with the latest update (8.1 update 1). So I am now convinced that it is indeed a hardware defect. My other phone will be sent, hopefully tomorrow and hopefully in warranty. I will come back with the results. If anyone has any questions please post here. I am receiving email updates of this thread.

Update 3: I have received an email from Anovo regarding my 2nd Lumia. They were unable to repair the Lumia 930 with the microphone/speaker problem and will be replacing it. I don't understand how they fixed the first one and not the second one. On another note I noticed there was a firmware update to the Lumia 930, so I went ahead, as recommended by the Microsoft troubleshooting guide, and updated the firmware on this second Lumia. It didn't solve the problem. It was very difficult to update. It kept failing. Numerous attempts were required. If anyone knows of a contact number then please pass it on, they have given me a non-reply email. I would love to speak to the engineer to fixed my first one.

have you gone into a store and demonstrated this to a tech support person Daniel?

Alright, here goes...THIS IS NOT A HARDWARE ISSUE! Now with that being out of the way, allow me to state my case. First of all, I do not EVER put covers, cases or any other **** on my phone so, please, keep your troubleshooting advice relevant.

Second, I've begun experiencing the speakerphone/mic sensitivity issue rather suddenly with flawless experience prior to the fated day. Once again, as many have described throughout this thread, some apps are affected while others work as expected (i.e. Cortana).

Finally, I am convinced about software cause, because even after removing the rear cover, brushing /dusting the mics, the headphone input, and cover holes themselves I have not observed any improvement whatsoever. Keep in mind, I used Skype Echo - Call Test service to test mics sensitivity. Moving fwd another day, I once again carried out the loopback call test before calling my parents...nothing new. I proceeded to video call my parents about an hour later doing the traditional loudspeaker drill...to my surprise THEY HEARD ME PERFECTLY FINE! SAME WAS CONFIRMED BY THE ECHO CALL AFTERWARDS! THE MIC IS BACK! Only thing I've done differently was completing the call over cellular network rather than WiFi. The sound test, however, confirming regained functionality was done over WiFi...so there you have it. Pity the only solution is replacement of parts, before even weighing in other possibilities.

My 2cents to Microsoft's $500 problem...