Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

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Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

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  1. Anonymous
    2014-01-02T07:38:24+00:00

    Thank you GrahamSteel. I did update my AMD video driver to v13.151.0.0 and now my laptop starts instantly and sleeps well :) :D

    On the Dell Support Centre website I was shown 2 display driver updates, one for AMD Radeon 7730M and the other for Intel(R) HD 4000. I updated the one for AMD as I mentioned above. The version for Intel(R) HD 4000 was v10.18.10.3277 dated 03/10/2013 which my computer claims to be the lower version. Currently, the Intel driver is v10.18.10.3316 dated 01/10/2013 on my laptop. I haven't updated this one since my BLUE screen issue was solved. Is it necessary to update this? Also, should I update my bluetooth and wifi drivers as well like you mentioned in the earlier thread.

    Samidha

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  2. Anonymous
    2014-01-02T07:24:43+00:00

    I have the same issue

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  3. Anonymous
    2013-12-31T21:15:44+00:00

    Hi

    I also have a Dell Inspiron 15R SE with an AMD Radeon graphic card 7730M and Intel(R) HD graphics 4000 which I bought 3 months back with WIndows 8. My laptop is facing the same 'blue screen' issues of THREAD_STUCK_IN_DEVICE driver and "no sleep" for past few weeks.

    I followed up this forum and as recommended I used the link Struxx mentioned to see drivers to download. However, it shows me video drivers compatible with windows 7 and none for windows 8. If any of you have the same configurations, could I download any of those drivers for my laptop?

    Please help.

    Hi WhiteTigress and Samila Kowli,

    Following my earlier post, I now have AMD Radeon HD7730M driver v13.151.0.0 dated 19/08/2013 installed on my laptop. I have just today had an error message about it not working and that I should reinstall - I have not done that yet as the laptop is doing all that I want at present. I do not exercise the graphics particularly hard. My laptop sleeps nicely and wakes up quickly :-).

    If you want to get the latest drivers from Dell, do the following:

    1. Using the charms, search for My Dell Support Centre - it gives your service tag
    2. Access the Dell web site using your browser - I get errors when trying to access it from the Support Centre application.
    3. On the Dell web site, click Support from the menu, then "For Home".
    4. Enter your service tag as instructed.
    5. Select "Windows 8.1 64 bit" in the dropdown box.

    All drivers available for download are displayed. I installed the video driver (v13.151.0.0), the wireless bluetooth driver (v3.1.1309.386), and the wifi driver (v15.8.0.5) - these are the version numbers now displaying in my Device Manager. Having just gone back onto this site, I cannot see the wifi driver in the list, but I have them all on my local disk. The wifi driver might be bundled in with the bluetooth package, because it is all Intel and both have the id "N2230".

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  4. Anonymous
    2013-12-31T05:32:13+00:00

    Hi

    I also have a Dell Inspiron 15R SE with an AMD Radeon graphic card 7730M and Intel(R) HD graphics 4000 which I bought 3 months back with WIndows 8. My laptop is facing the same 'blue screen' issues of THREAD_STUCK_IN_DEVICE driver and "no sleep" for past few weeks.

    I followed up this forum and as recommended I used the link Struxx mentioned to see drivers to download. However, it shows me video drivers compatible with windows 7 and none for windows 8. If any of you have the same configurations, could I download any of those drivers for my laptop?

    Please help.

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