Windows 8.1 update fails to install - KB2919355

Anonymous
2014-04-17T17:26:28+00:00

On several occasions the update KB2919355 has failed to install with error code 80073712 on my computer. I have an HP envy with touch support, which came with Windows 8 64-bit preinstalled.  Latest updates (including 8.1) have been applied. The machine has issues with the fingerprint reader not working on occasion as well as blurry text in some windows despite a 1920x1080 display, but I don't see how that is related.

I have tried the following:

  1. DISM.exe
  1. created a .bat file with the lines

%windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

in it and 2. ran it as an administrator. ScanHealth reports that the component store is repairable. CheckHealth reports the same. However, RestoreHealth is stuck at 40% after 12 hours. I terminated the process. The log file in C:\WINDOWS\LOGS\DISM is a garbled mess with Chinese characters. 3. I read here on this forum that I should run Microsoft's safety scanner, which I did. It reports no problems.

  1. Another attempt:
  1. Created a batch script (from another thread here) with the lines

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

in it and 2. ran it is admin. It runs successfully, but the error is the same (80073712)

  1. Ran the windows troubleshooter from Windows help and it reports the following:

Problems installing recent updates (not fixed)

Check for missing or corrupt files (detected) [SFC Output, Windows Resource Protection could not start the repair service]

Some security settings are missing or have been changed (fixed)

Service registration is missing or corrupt (fixed)

  1. Followed the instructions given here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d
  1. Opened command prompt with as admin
  2. Executed:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This reports that it's removing the package and gets to 100% quickly and then sits there for a while before finishing successfully. 3. Executed:

DISM.exe /Online /Cleanup-image /Restorehealth

This again gets to 20% within seconds, makes it up to 40% after a half hour and does nothing afterwards. Should I let this tool run for multiple days to see if it creeps up to 60%?

I am out of ideas. I would rather not refresh my PC at this point. Are there any other solutions?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-04-22T13:19:32+00:00

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

  1. Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
  2. Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

  1. If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
  2. Run the following command with administrative privileges:

     dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  1. Reboot PC
  2. Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

  1. Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
  2. Select and run “Cleanup system files” by using the Disk
  3. Reboot PC
  4. Temporarily disable anti-virus software while executing the following step
  5. Manually install the updates (downloaded in step 2) in the following order:

     KB2919355

     KB2932046

     KB2959977

     KB2937592

     KB2938439

     KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

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  1. Anonymous
    2015-03-22T01:31:38+00:00

    Hello all,

    I'm not sure how and where you guys are all getting these error messages from, don't tell me… I don't want to try to re-create them on my machine ;-)

    Anyway, I have found myself a simple solution to get KB2919355 Installed on my machine… After getting it installed on my machine, it is now fully updated (just under 2 GB worth of updates after successfully installing KB2919355).

    I wish I would've known this was going to work in the first place, I would've been taking screenshots along the way.

    I'll try to do my best to be as specific as I can about the steps I took.

    The initial seed for this came from a forum post: (Read all the way to the bottom)

    "Hello , Hi to all :)

         I updated my home pc the other day no problem today I decided to update my laptop to the 8.1.1 Update and you guessed it ..... FAIL .   I tried many of times and no luck.

         I then went to here :

    Windows 8.1 Update for x86 (32bit) based Systems (KB2919355):

    Windows 8.1 Update for x64 (64bit) based Systems (KB2919355):

    Windows Server 2012 R2 Update (KB2919355):

         And I downloaded the stand alone update it was only 650 MB and the one from the windows update was 850 MB give or take a few MB.

         So I installed the stand alone for my Computer and guess what it installed.  I then rebooted like I was suppose to and then checked for updates again and it found two more with the same KB2919355 and updated the smaller one that was 2.0 MB and rebooted and went back and downloaded the other that was 170 MB I think and installed that and rebooted all is fine updates installed and everything working great. Hope this helps everyone out. :)"

    • I downloaded the 64-bit version.
    • I opened the folder where I downloaded this, then I right clicked on the program and selected "Properties".
    • On the initial screen, down towards the very bottom… There was some sort of message saying that this program may have come from another computer, there was also a button labeled "unblock".
    • I clicked on that button.
    • Then I went towards the top of that window and click on a tab called "Security".
    • Then I clicked on the button labeled "Edit".
    • Then clicked on, "Users (Admin/users).
    • Then clicked on the box for "Full control".
    • Then click on "Apply", then "Ok".

    After that, just double-click on it and let it do its thing.

    This is what worked for me, hopefully it'll help others.

    Good luck!

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  2. Anonymous
    2014-10-14T14:26:22+00:00

    This is the definitive fix... this is for Server 2012R2

    There are folders missing that need to be created. These folders are what the update is looking to install to. Without them the update will fail.

    The following path should be complete:

    C:\Users\Default\AppData\Microsoft\Windows\WinX\Group1 )also create Group2 and Group3)

    Make sure the following folder structure exists, If not - create it.

    The update will install without issue.

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  3. Anonymous
    2014-09-11T09:00:04+00:00

    Hello,

    Thank you for the reply.

    1. Have you tried installing the update in clean boot state?
    2. Do you get any error message while this update fails to install?

    In the meanwhile, please follow the suggestions mentioned below to fix the issue.

    Troubleshoot problems with installing updates

    http://windows.microsoft.com/en-US/windows-8/troubleshoot-problems-installing-updates

    Windows Update hangs when downloading or installing updates

    http://support.microsoft.com/kb/2700567#method12

    ***Note:***When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed. 

    Hope this helps. Otherwise, feel free to write us back for further assistance.

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  4. Anonymous
    2014-09-10T19:48:32+00:00

    It fails after the required RESTART with INSTALL showing 1%

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