Windows 8.1 update fails to install - KB2919355

Anonymous

On several occasions the update KB2919355 has failed to install with error code 80073712 on my computer. I have an HP envy with touch support, which came with Windows 8 64-bit preinstalled. Latest updates (including 8.1) have been applied. The machine has issues with the fingerprint reader not working on occasion as well as blurry text in some windows despite a 1920x1080 display, but I don't see how that is related.

I have tried the following:

DISM.exe

created a .bat file with the lines

%windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

in it and 2. ran it as an administrator. ScanHealth reports that the component store is repairable. CheckHealth reports the same. However, RestoreHealth is stuck at 40% after 12 hours. I terminated the process. The log file in C:\WINDOWS\LOGS\DISM is a garbled mess with Chinese characters. 3. I read here on this forum that I should run Microsoft's safety scanner, which I did. It reports no problems.

Another attempt:

Created a batch script (from another thread here) with the lines

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

in it and 2. ran it is admin. It runs successfully, but the error is the same (80073712)

Ran the windows troubleshooter from Windows help and it reports the following:

Problems installing recent updates (not fixed)

Check for missing or corrupt files (detected) [SFC Output, Windows Resource Protection could not start the repair service]

Some security settings are missing or have been changed (fixed)

Service registration is missing or corrupt (fixed)

Followed the instructions given here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d

Opened command prompt with as admin
Executed:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This reports that it's removing the package and gets to 100% quickly and then sits there for a while before finishing successfully. 3. Executed:

DISM.exe /Online /Cleanup-image /Restorehealth

This again gets to 20% within seconds, makes it up to 40% after a half hour and does nothing afterwards. Should I let this tool run for multiple days to see if it creeps up to 60%?

I am out of ideas. I would rather not refresh my PC at this point. Are there any other solutions?

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Answer accepted by question author

Anonymous

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

Windows8.1-KB2919355-x64.msu

Windows8.1-KB2932046-x64.msu

Windows8.1-KB2934018-x64.msu

Windows8.1-KB2937592-x64.msu

Windows8.1-KB2938439-x64.msu

Windows8.1-KB2959977-x64.msu

If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Run the following command with administrative privileges:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Reboot PC
Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
Select and run “Cleanup system files” by using the Disk
Reboot PC
Temporarily disable anti-virus software while executing the following step
Manually install the updates (downloaded in step 2) in the following order:

KB2919355

KB2932046

KB2959977

KB2937592

KB2938439

KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

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75 additional answers

Anonymous

2014-05-25T02:25:41+00:00

Glad I found this post. I was able to manually update the April Rollup (KB2919355) after running the sft /scannow command from an elevated command prompt, even though it stated not everything could be corrected. I couldn't manually upgrade prior to that. As others posted, after a reboot, wuapp found more important updates, which I successfully applied. I did not have to do a clean boot. However, I don't have Avast installed.
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Anonymous

2014-05-21T17:15:30+00:00

I just found some logs from WindowsUpdate.logs.

There are some clues there but I don't think it gives the whole picture.

Filtering with Error (e.g. using find /I ) gets enough from it I suspect...

Actually filtering with both Error and Warning (e.g. using findstr /I ) gets the clue that your BITS service may be having problems...

So perhaps it would help to use bitsadmin to use its diagnostics?

E.g. bitsadmin /list /allusers

and bitsadmin /util /version /verbose

Again, though, I think this is probably like the blind men feeling the elephant and looking at only one piece at a time, so possibly getting an erroneous idea of what is wrong by not being able to see the complete picture of what has happened (or more significantly knowing what is supposed to happen).
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Anonymous

2014-05-21T14:30:15+00:00

Upgrading from Windows 8 to Windows 8.1 was successful. The problem is installing Windows 801 update 1 (KB2919355)
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Anonymous

2014-05-21T06:58:44+00:00

See the paragraph "A few bumps on the road to Windows 8.1" for a few suggestions about upgrade problems. Some machines lose compatibility when updated to Windows 8.1 from Windows 8 64-bit. Perhaps you fit in to that unlucky class of machine?

Moving up to Windows 8.1 without an MS account

http://windowssecrets.com/newsletter/moving-up-to-windows-8-1-without-an-ms-account/

Update to Windows 8.1: FAQ

http://windows.microsoft.com/en-in/windows-8/upgrade-to-windows-8

Most new machines come with a recovery partition allowing you to go back to the time of purchase, you will have to check your user guides (or the manufacturer's Web Site) for instructions. Choosing that path requires you to save all valuable data first. Unfortunately upgrading to Windows 8.1 may lose such Recovery Partition.

These options are built-in to Windows 8 also.

How to restore, refresh, or reset your PC

http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

Windows 8.1 Update Leaves OEM Owners With Broken Restore Function

http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/

How to create a system image to refresh your Windows 8 PC

http://support.microsoft.com/kb/2748351

How to create a custom refresh image in Windows 8

http://www.bleepingcomputer.com/tutorials/create-custom-refresh-image-in-windows-8/
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