Hello JohnM333,
I totally understand your frustrations. And I totally agree that Microsoft has dropped the ball regarding this issue, along with many others.
I see that you have just recently joined this Microsoft Community site. Perhaps you do not realize that this is a peer to peer forum, and that Microsoft proper has virtually no input here, and that is a shame. This site has many many volunteers to try and help others where Microsoft has not. These volunteers give freely of there time to help others, and are not, I repeat, are not employed by Microsoft.
I would suggest that you sit back, take a deep breath, and accept that these volunteers are trying their best to help people like me and you.
And lastly, I would like to say that Firedog has been the most helpful to me personally, going far beyond what Microsoft has done.
Please show him the respect he has earned in this forum.
And good luck to you and your issue ( and mine )
Tom