Hello Bill,
Thank you for posting your question on Microsoft community.
I would like to know some information about the issue so that we could help you better.
Have you made any hardware or software changes to your computer recently?
This issue may occur if startup type of BITS is not correct.
I appreciate your efforts towards resolving the issue.
I would suggest you to try following methods and check if it helps.
Method 1:
Run Windows update troubleshooter and check.
Refer:
Open the Windows Update troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter
If it does not help, then use method 2.
Method 2:
**Restart the "Background Intelligent Transfer Service" (BITS) and "Windows Event Log" service.**Please follow these steps:
a. Click Start and then click control panel. In control panel, type administrative tools in search box and click administrative tools.
b. Double-click "Services".
Note: If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
c. Right-click the "Background Intelligent Transfer Service" (BITS) and then click properties.
d. In the "General" tab, next to "Startup type", make sure that "Automatic(Delayed Start)" is selected.
e. Next to "Service status", check to see if the service is started. If it's not, click "Start" and then click ok.
f. Right-click the "Windows Event Log" service, and then click properties.
g. In the "General" tab, next to "Startup type", make sure that "Automatic" is selected.
h. Next to "Service status", check to see if the service is started. If it's not, click "Start" and then click ok.
I hope this information helps.
Please do let us know if you need any further assistance.
Thank you