Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-07T09:14:03+00:00

    Hello Folks,

    We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

    Thank you for the information to help us investigate this issue further.

    Thank you again,

    Eli A.

    Just tried several times, including enable/disable DP. Still NOT WORKING on my Lumia 920.

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  2. Anonymous
    2014-08-07T09:12:37+00:00

    ...alright, have to make corrections to my previous post on page 37...

    device : Samsung Ativ S (GT-I8750), unlocked, no ops-branding...

    the update only works after complete reset of the phone.

    updating out of a running system still interrupts with error 0x80188308.

    any ideas / help ?

    Best regards...

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  3. Anonymous
    2014-08-07T09:10:48+00:00

    Hallo Eli A.

    But I get the same 80188308 error on my

    Samsung Ativ S

    purchased in Germany

    no mobile operator/ unlock

    please fix this problem

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  4. Anonymous
    2014-08-07T08:34:06+00:00

    Hey Guy's

    Sorry but still no fix on my:

    Nokia RM-825_eu_euro1_217

    UK Vodafone Network (but unlocked)

    Running Lumia Black

    The 2 updates download, prepare to install and then I get the cogs followed by a restart after a few minutes. Upon restart I see the couldn't update message...

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