Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2015-03-12T04:03:32+00:00

    m facing the same problem

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  2. Anonymous
    2015-03-11T04:41:55+00:00

    following details:

    1. Make/Model of Device (Ex: Nokia Lumia 925)
    2. Country device was purchased in
    3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
    4. The Manufacture ID for Device (Nokia Devices Only!)

    Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

    Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

    Thank you,

    Eli A.

    Hi.. I tried downloading the update and im still getting this error when i run the update. I'm currently in the Philippines upon running the software update, here are my details:

    1. Nokia Lumia 525
    2. Singapore
    3. 000-SG
    4. RM-998_apac_sea_912

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  3. Anonymous
    2015-02-14T10:31:06+00:00

    Hello!

    I have nokia Lumia 925, i bought it in Slovenia where i live. I have the same problem, there is an error with my update..

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  4. Anonymous
    2015-02-06T08:10:44+00:00

    1.Make/Model of Device

    Nokia Lumia 520

    2.Country device was purchased in

    Indonesia

    3.Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)

    The mobile operator is Telkomsel and its not show up during boot.

    4.The Manufacture ID for Device (Nokia Devices Only!)

    I still dont see manufacture ID anywhere. The only thing I got is this this

    CB CB cm

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