Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  2. Anonymous
    2015-02-03T09:47:18+00:00

    Error 8018830F indicate :

    "If your phone was enrolled in the Windows Phone Developer Preview Program but was reset or otherwise removed from the program, the Lumia Denim update will not be available, or reports an error 8018830f. To recover this, first check your phone for any of the updates for the Developer Preview and then install the Lumia Denim update.

    You may also use the Lumia Software Recovery Tool to remove the Developer Preview Program and return your phone to the official Lumia update. You can download the tool at www.microsoft.com/mobile/support/recovery-tool."

    After more than 3 hours the installed tool updates my lumia 930.

    That's my solution and it works.

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  3. Anonymous
    2015-02-02T17:11:49+00:00

    The update downloaded on my L930 but it cannot be opened : error 8018330f

    I tried to download several times in vain.

    Details :

    1. Modell : Nokia Lumia 930
    2. Germany DE
    3. 000-DE
    4. RM-1045_1012

    Now i'm stll waiting.

    T.H.

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  4. Anonymous
    2015-01-26T09:43:08+00:00
    1. Nokia Lumia 1520
    2. Germany
    3. not branded
    4. RM-937_eu_euro2_211

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