What is your computer make and model?
Blue Screen Error
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Anonymous
Hey all, I had posted a question about this issue in the past (http://answers.microsoft.com/en-us/windows/forum/windows\_7-system/apparent-blue-screen-error-bccode-19/926cad07-b0e5-4517-b44e-bb21ae8ec29b), but it seems to not have been resolved even after following the steps given to me in the previous question (deleting Neo_0010.sys in the System32 folder).
Here are the past three Action Center reports: https://www.dropbox.com/s/q30bfnv6qaewzqo/Action%20Center%20Reports.txt?dl=0
Here are the past 3 DMPs (2 happened today, and 1 happened on the 8th), MSInfo32 and Speccy report: https://www.dropbox.com/s/d0q0f6usik3aqd1/DMPs%20MSInfo32%20and%20Speccy.rar?dl=0
This starting to get frustrating, especially since my laptop is only about 2-3 months old, and I want to resolve this as soon as possible.
If more information is needed let me know.
Windows for home | Previous Windows versions | Performance and system failures
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45 answers
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Anonymous
2014-09-27T12:04:14+00:00 -
Anonymous
2014-09-27T10:12:27+00:00 Hello Jesse,
Thank you for writing to us, we are glad to assist you at Microsoft Community.
I checked the Dump File and it appears that the issue is with NPFS.sys.
NPFS.sys is the Named Pipe File system driver for windows. Microsoft Windows NPFS driver should be located in the C:\windows\system32\drivers directory.The npfs.sys is used to support your Windows hardware device driver NPFS Driver.
To troubleshoot this issue, it is recommended to update the Graphic Card drivers. I would request you to update the graphic card drivers from the link provided below:
http://www.geforce.com/drivers/results/77841
Hope the information provided helps. Do let us know, so that we can assist you further.
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Anonymous
2014-10-17T18:00:25+00:00 Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.
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Anonymous
2014-09-28T01:47:46+00:00 Hello Jesse,
Thank you for writing to us, we are glad to assist you at Microsoft Community.
I checked the Dump File and it appears that the issue is with NPFS.sys.
NPFS.sys is the Named Pipe File system driver for windows. Microsoft Windows NPFS driver should be located in the C:\windows\system32\drivers directory.The npfs.sys is used to support your Windows hardware device driver NPFS Driver.
To troubleshoot this issue, it is recommended to update the Graphic Card drivers. I would request you to update the graphic card drivers from the link provided below:
http://www.geforce.com/drivers/results/77841
Hope the information provided helps. Do let us know, so that we can assist you further.
Okay, I've installed the drivers. Time will tell if this will stop the blue screens, as they seem to come randomly and out of nowhere, but not often.
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Anonymous
2014-09-28T01:00:06+00:00 What is your computer make and model?
It is a Sager NP8268 (Clevo P150SM-A)