Marlene
I suggest you remove Advanced System Care and Advanced System Protection. Select Start, Control Panel, Programs and Features, place the cursor on the program to be removed, right click and select Uninstall from the drop down
menu. Restart your computer.
Please download and run ADWCleaner and post a copy of the report produced:
http://www.bleepingcomputer.com/download/adwcleaner/
I suggest you take the precaution of creating a system restore point before running ADWCleaner, to guard against unforeseen consequences. Select Start, Control Panel, System, System Protection, and click the Create button.
I recommend that you run Disk CleanUp or cCleaner to remove temporary files as this will reduce scanning times by security software. cCleaner comes with a Registry tool. Do not use this tool as like any registry cleaner it can
lead to the creation of very difficult to resolve system errors
Restart the computer, download, install, update definitions and run a complete scan with Microsoft Security Essentials:
http://www.microsoft.com/en-gb/download/details.aspx?id=5201
Download and install Malwarebytes (freeware version for home users only -not the Trial version), update definitions and run in normal mode. Disable other security software whilst you are doing scans.
http://www.malwarebytes.org/products/malwarebytes_free
To identify what loads when you boot use Autoruns (freeware from Microsoft).
http://technet.microsoft.com/en-us/sysinternals/bb963902
Select File, Save, change the “Save as type” to Text file type using the Scroll to the right and click Save. Please upload the file to your OneDrive as a shared file and post as a link here.