Windows 8.1 - Keyboard & Mouse Not Working

Anonymous
2013-10-18T08:06:07+00:00

Hi,

I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.

It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.

Any help on what I can do without losing all of my data?

**UPDATE**

I found a solution that worked for me. If you try this, hopefully it will work!

"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"

Windows for home | Previous Windows versions | Windows update

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Anonymous
2013-10-19T09:31:32+00:00

Hi guys, 

I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me

"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"

Hope it works for you all!

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  1. Anonymous
    2013-11-13T17:40:17+00:00

    Hi Sam,

     

    Thank you for sharing the information.

     

    This will help others who are facing the similar issue.

    Since the BIOS settings need to be modified to disable Intel XHCI Mode, for further assistance you may contact the computer manufacturer.

    Important: Modifying BIOS (Basic input output system)/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

     

    Let us know if you need further assistance with Windows related issues. We will be happy to help.

    thanks a lot

    this fixed it for me as well

    spent hours trying

    thanks

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  2. Anonymous
    2013-11-10T19:47:39+00:00

    Since 8.1 my mouse and keyboard will work and then randomly stop. Only fix I have found is rebooting the computer. You call microsoft for help and they want to charge me because windows 8 is over 90 days old.. How about NO. It's your update, fix your ****.

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  3. Anonymous
    2013-11-09T17:43:03+00:00

    If you restore to before the update your next update will have the fix in it.  RIDICULOUS!  What clown came up with this untested train wreck??

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  4. Anonymous
    2013-11-09T17:40:17+00:00

    It's like Microsoft used the same idiot that built the Affordable Health Care website as a WIN 8.1 developer...

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