Samsung ATIV Smart PC 500T 8.1 Update

Anonymous
2013-10-30T00:16:35+00:00

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-06-19T19:49:14+00:00

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play  (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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  1. Anonymous
    2015-01-26T17:11:16+00:00

    Hi,

    I have had much worse luck with mine.  I have completely reloaded from scratch 3 times now.  I do a restore to original state, let windows updates run (I don't have too much choice in the matter).  I let it do the 8.1 update, then I let it do Windows updates again.  This process takes about an entire day to accomplish.  8.1 is much more usable than 8.0 - I really would like to use it if possible.

    At the end of this process, the system will not reboot anymore.  It either hangs indefinitely or gives me the option to start over and recover and try again.

    So, it looks like my options are:

    • Do some version of "not letting it run windows updates"
    • Hope that Windows 10 can load on it
    • Throw away the machine?

    Not very happy right now.  It was a nice machine until Windows Updates killed it.

    Rob

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  2. Anonymous
    2014-01-09T00:00:25+00:00

    I would just like to note that my Laptop (also a samsung ativ 500) has become a vastly inferior computer after the update.

    Some of the issues include:

     Touchpad not responding to gestures and being buggy in general,

    Several of the standard samsung and microsoft apps being broken (including store and camera)

    My main beef with the update, however, is that the battery life is approximately halved...

    I am really disappointed with this. And I find it especially sad since I was very happy with how it was working with the original installation. I hesitated with updating, but once it started bugging me with prompts every time i started up my computer, I caved in.

    Hopefully there is something I can do, or something on the horizon from microsoft.

    Please get back to me!

    When did you install 8.1? I gave 8.1 another go and it worked better, wanted to downgrade to 8 though as I was having minor problems. I found out that if you installed it a little after it was released, the recovery partition is still slightly accessible. You can create a bootable USB flash drive and use that to restore windows 8 by booting from the usb from the bios. That worked for me. Good luck!

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  3. Anonymous
    2014-01-07T21:39:18+00:00

    I would just like to note that my Laptop (also a samsung ativ 500) has become a vastly inferior computer after the update.

    Some of the issues include:

     Touchpad not responding to gestures and being buggy in general,

    Several of the standard samsung and microsoft apps being broken (including store and camera)

    My main beef with the update, however, is that the battery life is approximately halved...

    I am really disappointed with this. And I find it especially sad since I was very happy with how it was working with the original installation. I hesitated with updating, but once it started bugging me with prompts every time i started up my computer, I caved in.

    Hopefully there is something I can do, or something on the horizon from microsoft.

    Please get back to me!

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  4. Anonymous
    2013-10-30T18:27:19+00:00

    Hi Justin,

    To provide the appropriate resolution, I would need more information from you.

    1. What exactly happens when you open Internet Explorer 11?
    2. Do you face issue with both Metro and Desktop version of Internet Explorer 11?

    Method 1:

    I would suggest you to run the System Maintenance troubleshooter and check if it helps.

    a) Press the ‘Windows + W’ key on the keyboard.

    b) Type troubleshooter in the search box and then press enter.

    c) Select Troubleshooting. Click on view all and select System Maintenance.

    d) Click next and follow the on-screen instructions.

    Note: I would suggest you to disconnect all the external devices other than mouse and keyboard and check if it helps.

    Method 2:

    If the issue persists, I would suggest you to boot the computer to safe mode and check if the issue occurs or not. If the issue does not occur in Safe mode, set the computer in a clean boot state and check if it helps.

    **Step 1:**I would suggest you to refer the article and check if it helps.

    Windows Startup Settings (including safe mode)

    Step 2:

    If the issue do not occur in Safe Mode perform a clean boot and check.

    Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

    Note:

    1)      After clean boot troubleshooting steps, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

    2)      Applies to Windows 8.1.

    Hope this information helps. Reply to the post with updated status of the issue to assist you further.

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