Samsung ATIV Smart PC 500T 8.1 Update

Anonymous

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

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Anonymous

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

************************************************************************

So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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63 additional answers

Anonymous

2015-06-13T16:43:37+00:00

Well... I tried it, and couldn't get it to work. When I selected to install either of the 2 instances of "Microsoft" "High Definition Audio Device", Device Manager kept saying "This device cannot start. (Code 10) The request is not supported."

Thebaggman: If you get the same results, please tell Samsung that their workaround didn't work.
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Anonymous

2015-06-13T16:26:01+00:00

This is probably the most helpful thing I have read on this issue so far. Thanks for posting this. I had just about given up all hope of upgrading this POS excuse of a tablet beyond Windows 8. But maybe all is not lost. Please do let us know if this works.

Thank you,

Ashoke.

Jacob, I started going though the Samsung Email support, trying everything they suggested, insisting that the RealTek Driver was at fault with a Windows 8.1 ugrade that became available in March of this this year. (Windows 8.1 worked fine until this upgrade.) After going back and forth over a period of 4 or 5 emails/responses, I just received this email yesterday:

"Thank you for getting back to us. I understand your concern. I definitely know that could be upsetting, if the PC does not work properly as expected. Understanding the situation, I have forwarded the issue to the appropriate department. They will look into the issue and assist you further. We are requesting your patience while we work on this.

Meanwhile, you can use the Microsoft provided “High definition audio device” drivers to get the sound on your tablet PC instead of “Realtek High Definition Audio device” drivers. Please follow the steps below to update the High definition audio device drivers on your tablet PC.

Windows+C key >> Click on Search >> Settings >> Device manager >> Sound, video and game controllers >> Select the Realtek High Definition Audio device >> Right click on it >> Click on “Browse my computer for driver software” >> Click on “Let me pick from a list of device drivers on my computer” >> Click on “High Definition Audi device” >> Click on Next >> Install the driver.

This is the farthest I've gotten yet. Will try their suggestion and respond. Everyone who is affected by this situation needs to be reaching out to all three. Samsung, Microsoft and RealTek. I have written email after email, and I have refused to let Samsung convince me that I have a hardware problem. My sound (for what it's worth on this tablet) works fine on Windows 8.
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Anonymous

2015-06-13T15:01:56+00:00

Jacob, I started going though the Samsung Email support, trying everything they suggested, insisting that the RealTek Driver was at fault with a Windows 8.1 ugrade that became available in March of this this year. (Windows 8.1 worked fine until this upgrade.) After going back and forth over a period of 4 or 5 emails/responses, I just received this email yesterday:

"Thank you for getting back to us. I understand your concern. I definitely know that could be upsetting, if the PC does not work properly as expected. Understanding the situation, I have forwarded the issue to the appropriate department. They will look into the issue and assist you further. We are requesting your patience while we work on this.

Meanwhile, you can use the Microsoft provided “High definition audio device” drivers to get the sound on your tablet PC instead of “Realtek High Definition Audio device” drivers. Please follow the steps below to update the High definition audio device drivers on your tablet PC.

Windows+C key >> Click on Search >> Settings >> Device manager >> Sound, video and game controllers >> Select the Realtek High Definition Audio device >> Right click on it >> Click on “Browse my computer for driver software” >> Click on “Let me pick from a list of device drivers on my computer” >> Click on “High Definition Audi device” >> Click on Next >> Install the driver.

This is the farthest I've gotten yet. Will try their suggestion and respond. Everyone who is affected by this situation needs to be reaching out to all three. Samsung, Microsoft and RealTek. I have written email after email, and I have refused to let Samsung convince me that I have a hardware problem. My sound (for what it's worth on this tablet) works fine on Windows 8.
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Anonymous

2015-06-13T02:23:02+00:00

I struggled with this issue for days. It turns out the Realtek sound driver is the cause. Remove that driver and you can load Windows 8.1. The only problem being no audio driver :) I'm still working on that one.

You are right about Samsung tech support though the official answer I got today is Windows 8.1 is not compatible with the 500T tablet.

Samsung support is full of it because I had this driver running flawlessly on WIndows 8.1 for about a year and a half.... it is only after I installed windows updates from March that issue started... So issue is surely related to the latest Windows updates released back then.

This is also confirmed in that thread: March updates affecting Realtek I2S driver
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