Samsung ATIV Smart PC 500T 8.1 Update

Anonymous
2013-10-30T00:16:35+00:00

Currently, after the 8.1 update, Internet Explorer doesn't work, office is slow, the desktop is slow, and I have a whole host of other problems. Samsung says I need to pay $40 to reimage, but the only reason I updated was because it said this device is compatible at this web address: http://www.microsoftstore.com/store/msusa/en\_US/pdp/Samsung-ATIV-Smart-PC-500T-Tablet-White/productID.265664500.

Both Microsoft and Samsung refuse to refund the $40 charge that is necessary to make my computer work again, and I cannot access the recovery partition on my Samsung device. It is there, just not accessible. Anyone who has information on how to solve this issue, if you could give me an answer it would be greatly appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-06-19T19:49:14+00:00

I started my own thread trying to get this resolved and sent an email to realtek.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-hardware/samsung-500t-microsoft-update-broke-sound/9f994966-978f-4cdd-a8b4-629abc503f1c?tm=1434678495366

I have researched the way drivers are handled a little bit and since this driver will work until its time to reboot, I have been disabling the device in device manager before shutting the tablet down, then after booting up I enable it again, this has allowed to to function but is a pain. But that being said drivers are handle in a couple of different ways, some are loaded as the system is initializing and some are as plug and play  (or loaded on demand) after the system is booted up. It seems to me that this driver can function as plug and play since that is what I am doing manually through device manager, if someone could write the configuration file for the driver to operate like that it might solve the issue.

Anyone know how to do that?

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So to be clear: It is a driver configuration error, the driver for the realtek hardware is causing the system to hang during boot.

If your system is hanging, you must restart in safe mode, then go to device manager and disable to the realtek sound device. Then reboot in normal mode and again enable the sound device, thendo not shut down the tablet unless you disable the sound device first.

I keep the tablet in sleep mode when I am not using it, it will wake up fine, but if you shut it down without disabling you will have to do the safe mode thing again. Until they fix the driver this is the only way to have the tablet function with sound.

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  1. Anonymous
    2015-06-10T00:02:52+00:00

    I installed win 10 preview and the problem is the same (driver audio realtek)

    Today I spoke with Microsoft that tells me not to be responsible drivers of third parties ....

    Correct. You should be complaining to Samsung (provider of the problematic RealTek sound driver), about Windows 8.1 not working (since Windows 10 is currently unsupported)

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  2. Anonymous
    2015-06-09T23:58:31+00:00

    I installed win 10 preview and the problem is the same (driver audio realtek)

    Today I spoke with Microsoft that tells me not to be responsible drivers of third parties ....

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  3. Anonymous
    2015-06-09T22:17:44+00:00

    I struggled with this issue for days.  It turns out the Realtek sound driver is the cause.  Remove that driver and you can load Windows 8.1.  The only problem being no audio driver :)  I'm still working on that one.

    You are right about Samsung tech support though the official answer I got today is Windows 8.1 is not compatible with the 500T tablet.

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  4. Anonymous
    2015-06-03T01:28:38+00:00

    Ok good. I thought that while driver was uninstalled, I could update to 8.1 then to Windows 10 and hope that driver compatible with Win 10 wouldn't be an issue anymore.

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