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Hello everyone.
I've a lot of people encounter problems similar to this, but here is my particular flavour:
I have a Windows 8.1. Pro (64 bit) desktop PC.
I am trying to use File History > System Image Backup to create a backup image of my C: drive.
I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)
Every time, the backup fails about 3/4 of the way through.
I get an error dialog saying
"The backup failed. The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"
I've spent many hours diligently running CHKDSK /R both on my C:\ and the destination drives, and it has never once found any problems.
I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.
My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.
But I basically haven't a clue! :)
I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Formatted drive. Reinstalled Win 8.1. System Image Backup works 100% of time reliably after numerous trys.
Only two partitions on system
100MB EFI System
931GB C drive
PC Settings
Update and Recover
Recover
None of following work any more because there is no recovery partitions on SSD.
I'm going to make changes to system and see if can restore system using image.
Couldn't resist.
Using USB recovery drive Dell sent me, did reset and system came back up. I can login now on 1TB mSATA replacement.
Created two recovery drive USB thumb drives.
System Image Backup failed twice.
Have to put this issue aside until weekend or next week.
I won't post any more info on this thread about getting system healthy or booting off replaced 1TB ssd drive. Don't want to spam persons who are only interested in system image backup...
Appreciate all input, suggestions, comments etc... that others in this forum have provided.
UPSPilot,
I'll be off grid until Sat, Sun or Mon. Something's come up...
All these discussions are centered around system image backup & recover.
a. started out as system image backup creation failing
b. drive died while troubleshooting system image backup
c. attempting to get system healthy again so can continue with system image backups
Once system is healthy
1. confirm system image backup is working
2. confirm system recovery restores system completely
Here's link to the other discussion:
Current systems in my possession for this project:
Old system: i7-4702HQ 2.2 : 16GB : 2GB GT750M & HD4600 : 512GB SSD : 91 Whr Bat
New system: i7-4712HQ 2.3 : 16GB : 2GB GT750M & HD4600 : 32GB SSD + 1TB 5400RPM : 61 Whr Bat
91 Whr battery fills complete area where SATA drive would go so there’s no room for 2nd drive.
I really like the Dell XPS 15 9530 and I really want to prove and demonstrate to myself, it can deliver and live up to the rigors and paces I'm going to put it through. Being able to repeatedly and successfully perform system image backups and then recover is a " MAJOR " issue at this point. I'm going to do everything I can to rule out user error ( lack of understanding or misconceptions ). To do so, I've purchased following tools to help assist in this endeavor:
I've been on phone working with Dell Support for numerous hours.
a. Dell is sending me a USB thumb drive with media installation software
b. Should be able to reset system back to factory defaults using 1TB I purchased
Dell and retailer are fully aware of what I'm doing:
a. have one system that is down ( bad 512GB ssd mstata ).
b. buying other systems to get better understand & resolve this issue.
c. assuming backups & restores can be reliably performed repeatedly, I will keep a system ****
d. will send them summaries that they can enhance and use for knowledge base articles.
****
I won't keep the current XPS 15 with 512GB that died, even if I can get it working with 1TB drive.
I'd buy another one and give broken one back.
Surface Pro 3
a. plan to get this system in mid to late September
b. all efforts spent & knowledge gained on these Dell XPS 15 systems applies to Surface Pro 3
Based on what I've read:
http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc
Refreshing your PC reinstalls Windows and keeps your personal files and settings. It also keeps the apps that came with your PC and the apps you installed from the Windows Store.
Resetting your PC reinstalls Windows but deletes your files, settings, and apps—except for the apps that came with your PC.
Restoring your PC is a way to undo recent system changes you've made.
**sgms' comment:
Refresh & Resets are using partitions already on drive
Resets reinstall Windows ( so windows has to already be on drive )
http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive
Your PC might have come with a recovery image that’s used to refresh or reset your PC. The recovery image is stored on a dedicated recovery partition on your PC, and is typically 3-6 GB in size. To save space on your PC, you can delete the recovery image from your PC and use a recovery drive instead.
** sgms' comment:
When creating recovery drive, there's option to copy recovery image from pc to USB
I included recovery image on my usb recover drive.
So that implies Windows is also on drive.
So Win 8.1 OS appears to be there. I looked at C: partition on USB recovery drive and it's looks like Win's OS stuff...
Old Partition ( there are six ):
500MB EFI System
040MB OEM
750MB Recovery
7.51GB Recovery
8.00GB OEM
300GB C: Boot, Page File, Crash Dump, Primary
New Partition created with USB recovery drive ( USB thumb drive )
Four partition vs six:
Volume 0 C Windows NTFS Partition 923 GB Healthy
Volume 1 Windows RE NTFS Partition 424 MB Healthy Hidden
Volume 2 System FAT32 Partition 100 MB Healthy Hidden
Volume 3 Recovery NTFS Partition 7157 MB Healthy Hidden
Just received USB drive from Dell with instructions on how to reset PC. Won't be able to get to this until weekend or next week.
Feline1,
What is your current status? I was reading through all the 100 or so posts and I believe the only way you are going to be able to create a back up is to shrink your C volume and then make the backup. You will need to make sure you are either okay with the extra disk or that you know how to expand it. Don't use the raw disk for anything is the easiest way not to mess it up. I never had the need to part a SSD so I can't give you any first hand advice.
Does the manufacture has a chkdsk software for you drive? And have you tried running chkdsk in safe mode?
The other option could be a heat issue. Perhaps adding an extra cooling device, anything you can find (a household fan) to the computer. It is worth a try
Windows 8.1 has a different typ0e of chkdsk I don't know if it may have fixed a sector or something but not correctly marked it.
Check in your event logs to see if you have any events from chkdsk or with the event ID 26226. You should be able to get some more info. This might tell you what was done to the drive and give you a clue to solving your issue. However, I think that shrinking the C:\ drive is the only option to make a backup and truly figure out if the I/O error is your C:\ drive.
I am not 100% sure yet but
Shrink/Expand info
http://technet.microsoft.com/en-us/library/cc731894.aspx
Here is a list of the Exceptions and their constant String values. As you will see there are specific ones for communication errors and other I/O errors.
Your Error is
| - ERROR_IO_DEVICE<br>- 0x8007045D | May be used to indicate that the device has stopped responding (hung). The device may need to be manually reset. |
|---|
Hello,
Just read your recent posts. I realize this is off the subject of the original thread like another community member mentioned (and he/she is right) but its the only way I know how to respond to you on this.
I see you decided to replace the drive. Does this mean you will not be returning the PC? None of my business I know but just curious because I thought you were going to return it and get a new one.
With a brand new blank hard drive unfortunately a "Recovery Drive" or a "System Image Backup" will not be able to boot your system. The blank drive will no longer contain the OS Recovery Environment software (Windows RE) which is required for the Recovery Drive you made or a System Image to work.
You now must re-install Windows 8.1 or another OS. Unfortunately this means more money. Probably about another $120 for the Windows 8.1 CDs or download. I apologize if I failed to mention this when I suggested you consider replacing the hard drive but when you said you were going to return the laptop I did not feel the need to go into this..
Hope this helps!
