Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

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  1. Anonymous
    2014-07-15T07:55:33+00:00

    feline1,

    You're right...

    Started out trying to get system image backup to work, drive failed ( which suggests there were issues on the drive and that is why backup couldn't complete successfully ), replaced drive and wanted to test system image backup again...  

    Unfortunately, having problems getting replaced drive to boot...  I'll take that to another thread...   my apologies...

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  2. Anonymous
    2014-07-15T07:43:21+00:00

    Folks, this thread is about not being able to create a System Disk Image in the File History bit of Control Panel, you're going way off topic.

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  3. Anonymous
    2014-07-15T06:52:14+00:00

    wbadmin ( windows backup admin ) also sees the disks

    wbadmin Get Disks

    Disk name : Samsung SSD 840 EVO 1TB mSATA

    Disk number: 0

    Disk indentifier: ... hex number

    Total space: 931.51 GB

    Used space : 27.58 GB

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  4. Anonymous
    2014-07-15T06:39:42+00:00

    I thought asterisk " * " in previous screens meant it was set to active, but * just meant that was partition or volume or disk selected ( in diskpart ).

    I need to set windows partition ( C: drive ) to active.  

    Diskpart> active

    The selected disk is not a fixed MBR disk.

    The ACTIVE command can only be used on fixed MBR disks.

    diskpart> list disk

    Disk ###  Status     Size     Free   Dyn  Gpt

    --------  --------   -------  -----  ---  ---

    Disk 0    Online      931 GB    0 B        *

    Disk 1    Online     7552 MB    0 B

    I looked at a windows 7 system and volume should have "boot" under info

    diskpart> list volume

    Volume ###  Ltr  Label        Fs    Type        Size     Status    Info

    ----------  ---  -----        ----  ----------  -------  --------  ------

    * Volume 0   C   Windows      NTFS  Partition    923 GB  Healthy  

      Volume 1       Windows RE   NTFS  Partition    424 MB  Healthy   Hidden

      Volume 2       System       FAT32 Partition    100 MB  Healthy   Hidden

      Volume 3       Recovery im  NTFS  Partition   7157 MB  Healthy   Hidden

      Volume 4   D   RECOVERY     Fat32 Removable   7551 MB  Healthy

    Should be:

    Volume ###  Ltr  Label        Fs    Type        Size     Status    Info

    ----------  ---  -----        ----  ----------  -------  --------  ------

    * Volume 0   C   Windows      NTFS  Partition    923 GB  Healthy   Boot

    I'll see if there's way for me to set C to boot...

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  5. Anonymous
    2014-07-15T05:57:54+00:00

    Perhaps my assumptions are wrong.  I thought when one created a recovery drive, it also contained Windows OS, in this case 8.1...  And later when one does a system reset, it not only partitioned the new drive, but installed the OS...

    I can see all the typical folders at top level of C:

    Drivers

    Program Files

    Program Files <x86>

    Users

    Windows

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