Windows 8.1: System Image Backup of C: drive fails, Error 0x8078012D and 0x8007045D

Anonymous
2014-01-04T23:16:08+00:00

Hello everyone.

I've a lot of people encounter problems similar to this, but here is my particular flavour:

I have a Windows 8.1. Pro (64 bit) desktop PC.

I am trying to use File History > System Image Backup to create a backup image of my C: drive.

I have been trying to save the backup both an external USB 3.0 drive, and this time to a network location (on a WD 'MyCloud' EX4 NAS)

Every time, the backup fails about 3/4 of the way through.

I get an error dialog saying

"The backup failed.  The operation failed due to a device error encountered either with the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation. (0x8078012D)Additional Information: The request could not be performed because of an I/O device error. (0x8007045D)"

I've spent many hours diligently running CHKDSK /R  both on my C:\ and the destination drives, and it has never once found any problems.

I've tried closing all applications, unnecessary services, background processes and disabling Windows Defender's real time malware checking whilst the backup takes place, but that doesn't seem to fix anything.

My hunch is that there's nothing wrong with the disks or hardware at all, and that this is some kind of obscure permissions problem, where Windows can't access symbolic links on my C: drive.

But I basically haven't a clue! :) 

I'd be very grateful for any suggestions at fixing this, as currently I don't have any backup image of my C:\ drive, so if my PC goes kaputt, I'll have days of manual re-installing and configuring to do.

Thanks.

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  2. Anonymous
    2014-01-20T10:58:33+00:00

    Hi Praseetha.

    Re: Method 1

    The source drive (C:) is already formatted as NTFS.

    The destination drives I have tried (D:) and my external USB drive were also both NTFS. The external NAS network location used extfs formatting. So this does not seem to be the issue.

    Re: Method 2

    I have done CHKDSK before several times and it has never found any errors.

    I am going to try the 3rd party backup tool when I have a chance in the next few days, and see if that works. I have seen several reports on these forums of it working when Window's own system image creation tool did not.

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  3. Anonymous
    2014-01-20T09:14:28+00:00

    Hi,

    Thank you for the updates.

    Since the issue persists, let’s try the following steps and check.

    Method 1:

    You may try to format the USB drive with NTFS.

    Note: Make sure you take a backup of the data on the drive before formatting it.

    Check the size of the system image that will be created as well.

    Method 2:

    You may also try to run check disk on drive C: from command prompt using the following commands and check.

    a. Press Windows key + X on the desktop screen of the computer.

    b. Select Command Prompt (Admin)

    c. At a command prompt, type the following command, and then press ENTER

    chkdsk /f /r X:( drive letter)

    d. Exit the command prompt, Restart the computer and check.

    Important: While performing check disk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

    You may also post a screenshot of the disk management screen to verify if we can extend or shrink the partition.

    How to include a screenshot in your post

    Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

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  4. Anonymous
    2014-01-18T10:36:59+00:00

    Hi again Ben.

    This morning I did a 'clean boot' as before, and tried making a Image Backup of my C: drive onto my internal D: drive, as you suggested.

    It gives the exact same error as I originally posted, when trying to backup to NAS or USB 3.0 drives.

    I can't believe that all four of my drives are corrupt (particularly when CHKDSK /R has never found any errors on any of them!)  I suspect this error is a red herring.

    I am going to try 3rd party backup tool and see if that works.

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  5. Anonymous
    2014-01-11T14:53:19+00:00

    Hi,

     

    I apologize for the delayed response. Do you have other partitions apart from C:\ drive?

     

    If so, I would suggest you to choose the other partition as the destination to store the Windows system image and check if you face the same issue.

     

    If the issue still persists, I would suggest you to move the encrypted files use by other programs and then try creating a system image backup.

     

    Try this steps and let us know the results for further assistance.

    Hi Ben, thanks for the further suggestions.

    I have a spinning platter D: drive inside my PC as well as my SSD C: drive, so I will try directing the system image backup there.  (obviously, this is not going to be any good for an off-site disaster recovery backup! ;) but I appreciate it may help troubleshoot this issue)

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