This error appears to be related to expected files, folders or registry paths that are missing. One commonly reported folder being missing is the C:\Users\Default folder. Open the File Explorer, expand C, and expand the Users folder. If there is no folder named Default , create one. If C:\Users\Default exists please use the following guidance: Run the Windows Update Troubleshooter , then open Windows Update and try to install the update again. Then run the DISM tool Swipe in from the right edge of the screen, and then tap Search . (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.) Enter command prompt in the search box. In the list of results, swipe down on or right-click Command Prompt , and then tap or click Run as administrator . In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command: DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth To close the Administrator: Command prompt window, type Exit, and then press Enter. Run Windows Update again. If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

If a hypothesis is the crash of KB2919355 only indicates prior damage that had been hidden, then it would have been pretty well hidden damage that didn't show in /restorehealth, /scannow, chkdsk with bad cluster and frees space recovery, or in normal day to day operations. I had no issues with Win 8.1 Pro x64 prior to the KB2919355, and the prior day to attempting 2919355 had run /restorehealth and /scannow with no errors generated during either, as well a chkdsk that evening, again with no errors generated. I had just finished a month long clean install and customization that would culminate in 2919355. I was a day away from doing a WIM of my system since it was customized the way I wanted it and had no errors, with the plan of replacing the Refresh WIM with this custom one. While prior corruption on some systems may have exacerbated the issues surrounding KB2919355, it isn't the source of the problem. I had the exact same scenario. No problems until after the failed update. Prior to that time no errors were generated using /restorehealth.

Windows PowerShell Copyright (C) 2013 Microsoft Corporation. All rights reserved. PS C:\Users\Compaq_Administrator.ROBBIE> Get-Item -Path HKLM:\SOFTWARE\Microsoft"Windows NT"\CurrentVersion\ProfileList \ Hive: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion Name Property ---- -------- ProfileList Default : C:\Users\Default ProfilesDirectory : C:\Users ProgramData : C:\ProgramData Public : C:\Users\Public PS C:\Users\Compaq_Administrator.ROBBIE> I hope this is what you want Cheers

Open PowerShell Type there Get-Item -Path HKLM:\SOFTWARE\Microsoft"Windows NT"\CurrentVersion\ProfileList\ Press "Enter". Copy the output and paste it here.

I have had automatic updating of windows since I changed over. So I see of no reason to think that any updates have not been installed. I have only changed updating to manual since this problem of KB 2919355 has occurred. I have installed all other updates ok but KB 2919355 keeps coming up with error 80070003. Cheers Robbie

Error: 0x80070003 when installing KB 2919355

Anonymous

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

Enter command prompt in the search box.
In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
1. DISM.exe /Online /Cleanup-image /Scanhealth
2. DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command prompt window, type Exit, and then press Enter.
Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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99 answers

Anonymous

2014-06-02T20:05:55+00:00

If a hypothesis is the crash of KB2919355 only indicates prior damage that had been hidden, then it would have been pretty well hidden damage that didn't show in /restorehealth, /scannow, chkdsk with bad cluster and frees space recovery, or in normal day to day operations.

I had no issues with Win 8.1 Pro x64 prior to the KB2919355, and the prior day to attempting 2919355 had run /restorehealth and /scannow with no errors generated during either, as well a chkdsk that evening, again with no errors generated. I had just finished a month long clean install and customization that would culminate in 2919355. I was a day away from doing a WIM of my system since it was customized the way I wanted it and had no errors, with the plan of replacing the Refresh WIM with this custom one.

While prior corruption on some systems may have exacerbated the issues surrounding KB2919355, it isn't the source of the problem.

I had the exact same scenario. No problems until after the failed update. Prior to that time no errors were generated using /restorehealth.
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0x00000000 40,810 Reputation points

2014-06-02T17:29:45+00:00

Thank you!
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Anonymous

2014-06-02T04:58:12+00:00

Windows PowerShell

Copyright (C) 2013 Microsoft Corporation. All rights reserved.

PS C:\Users\Compaq_Administrator.ROBBIE> Get-Item -Path HKLM:\SOFTWARE\Microsoft"Windows NT"\CurrentVersion\ProfileList

\

    Hive: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

Name                           Property

----                           --------

ProfileList                    Default           : C:\Users\Default

                               ProfilesDirectory : C:\Users

                               ProgramData       : C:\ProgramData

                               Public            : C:\Users\Public

PS C:\Users\Compaq_Administrator.ROBBIE>

I hope this is what you want

Cheers
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0x00000000 40,810 Reputation points

2014-06-01T14:42:23+00:00

Open PowerShell

Type there

Get-Item -Path HKLM:\SOFTWARE\Microsoft"Windows NT"\CurrentVersion\ProfileList\

Press "Enter".

Copy the output and paste it here.
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Anonymous

2014-06-01T08:14:37+00:00

I have had automatic updating of windows since I changed over. So I see of no reason to think that any updates have not been installed.

I have only changed updating to manual since this problem of KB 2919355 has occurred.

I have installed all other updates ok but KB 2919355 keeps coming up with error 80070003.

Cheers Robbie
Was this answer helpful?

2 people found this answer helpful.

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