Error: 0x80070003 when installing KB 2919355

Anonymous
2014-05-14T19:28:30+00:00

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
  4. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  5. Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

99 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-06-01T01:34:05+00:00

    This [the failed installations of or problems resulting from the aftermath of installing KB2919355] is soon approaching the longest running soap opera in history. A solution is offered every minute, but the posts just keep on coming. We are now relegated to inquiring as to "When was the upgrade from Windows XP to Windows 8?" Apparently that has some great significance which escapes me but is known only to those who possess such information from the inner sanctum. I will be looking forward to why this tidbit of information is so important and how it will unlock that great mystery known as the "Spring Update".

    Would you please be so kind as to inform us as to the significance of the particular date of an upgrade from Windows XP to Windows 8.0 Pro? You also previously asked whether a program like Start 8 was installed. Is there some special significance relating to this update and the installation of such a program? 

    You have asked a lot of questions of users. The users would appreciate it if you would inform them of the significance of your questions and why such questions are relevant.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. 0x00000000 40,810 Reputation points
    2014-06-01T00:35:57+00:00

    Whether all updates have been installed when the Windows 8 was running ?

    КВ2756872 ?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. 0x00000000 40,810 Reputation points
    2014-05-31T03:45:05+00:00

    @RobbieMcLaughlan

    Did you have a prerelease installed?  "Release Preview", "Consumer Preview" or others?

    Did you have a program like Start 8 installed ?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. 0x00000000 40,810 Reputation points
    2014-05-30T00:04:52+00:00

    Thanks!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2014-05-29T22:14:41+00:00

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments