How to uninstall LogMeIn Rescue RC after MS tech support session

Re: Rescue service still running on client PC

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‎03-07-2016 07:47 AM

Hi There,

If a technician ends a LogMeIn Rescue session while disconnected from their client (either during the process of a reboot or because of connectivity problems), it is possible that the applet may not remove itself properly. This will cause the LogMeIn Rescue applet to launch upon every Windows startup.

Follow the steps below to remove the applet. You must be a Windows Administrator to perform these actions.

1. Close any applet that is currently running.
2. Open Services:
   • Click Start > Run. The Runwindow is displayed.
   • Type services.msc and click OK. The Serviceswindow is displayed.
3. Find the entry referencing LogMeIn Rescue. Open it, and if you can, copy the Service Name.  If you cannot copy the Service Name, copy the long string of letters and numbers in the Description.
4. Close the Services window.
5. Open the Command Prompt:
   • Click Start > Run. The Runwindow is displayed.
   • Type CMD and click OK. The Command Prompt is displayed.
6. In Command Prompt:
   • If you could copy the Service Name, type SC DELETE , then right click and paste the service name.
   • If you could only copy the **Description,**type SC DELETE LMIRescue_, then right click and paste the string, and delete any parenthesis that may have come with it.

Note: Repeat the above steps for however many Applets remain. 7. Open Computerand navigate to **C:\Users<username>**AppData\Local and delete the LogMeIn Rescue Applet folder. You will not be able to delete the folder if the LogMeIn Rescue applet is still running.

Note: If you cannot see the folder, this is because it is hidden by default. To unhide this, press the Altkey on the keyboard, click Tools > Folder Options > View, select Show hidden files and folders, and click OK. 8. Reboot the PC.

THIS TUTORIAL WORKED FOR ME WITH THE SAME ISSUE.

Shawn 'Cmdr' Keene [MVP] replied on 

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LogMeIn Rescue is a one-time run application, it does not get installed.  After use, it is gone.

cmdrkeene.com

New to Windows 10? Open the "Get Started" app to get going fast with demos and more.

My point exactly....I wish whomever is monitoring this post would remove this as THE answer because it flat out ain't true.

It maybe true for 98% but my fix is for the other 2%.

I tried the:  

1. Right clicked Windows logo
2. Click Run
3. Type in msconfig
4. The System Configuration box will display
5. Click on the Service tab
6. In the lower left corner click Hide all Microsoft services
7. Scroll to LogMeIn Recuse and uncheck
8. Restart

But neither LogMeIn Rescue, nor Support-LogMeInRescue, show up with Hide all Microsoft services checked or unchecked. It's not in Add Remove Programs either.

The exe file shows up in my Downloads folder: Support-LogMeInRescue.exe

I talked to a legitimate Microsoft tech. I called the support number from "Get Help With Windows 10"

I don't know if it's doing anything bad or not, but I would like it gone. Since it's an installed program, simply deleting it is not an option.

its still on my pc

how do I uninstall it?

After a session with a MS Office Tech I can't run chrome canary anymore and have no idea how to get it to work. thanks ms.