Nokia Software Recovery Tool

Anonymous
2014-02-05T13:40:12+00:00

Use the Nokia Software Recovery Toolto recover your

phone if you have software or software update problems. If your phone is

not responding, it appears to be stuck or is not starting you can try

to recover it at home before initiating a repair.

Nokia Software Recovery Tool

**Link updated 9/21/2016

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2014-09-03T19:08:58+00:00

    For what it is worth, the recovery tool has been updated today.

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  2. Anonymous
    2014-09-03T17:05:13+00:00

    I can locate the app page doing a bing search and showed that in an earlier screenshot.unfortunately I can't install it, though, there is no other error message that I get, jus tthat the device is not recognized as a Telus device according to the windows phone store.

    http://s28.postimg.org/cd28o1zj1/wp_ss_20140730_0002.jpg

    I was able to download the xap file, but no SD card for the 1020 so I'm SOL on sideloading the app.

    I did a restore yesterday with my sim in the phone and there was no change from the previous state.

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  3. Anonymous
    2014-09-02T15:41:02+00:00

    Hi guys,

    So yesterday I saw on Nokia's Cyan availability page, that Cyan is available for my German Lumia 920 Country Variant (firmware 3051.50009.1424.0001).

    I'm on WP8.0 (downgraded from WP 8.1 update 1 developer preview) but when I press the update button in settings - about, it doesn't find any update.

    I connected my phone to my PC and ran the Nokia software recovery tool, as it must show the latest firmware available for my device right? But it still says firmware 3051.40000.1349.0001 is the "latest" firmware! But here it says Cyan should be available.

    Can somebody please tell me what's going on? I've been waiting for the Cyan firmware like forever.

    Device details

    name: Lumia 920

    type: RM-821

    product code: 059Q9L7

    software version: 3051.40000.1349.0001

    Thanks in advance for the info.

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  4. Anonymous
    2014-09-01T17:38:00+00:00

    Thank you Abi99 for the response, my mistake about cortina I thought it was enabled without 8.1 update 1.

    I haven't been able to locate the same product code on the box, manuals and also don't have the plastic foil the phone came with. Oddly in the software recovery tool is the only place I can find that number. Not sure if the sim try numbers have any importance

    040-112243

    V5.000byc

    0113292a

    I was last able to get the Telus optik app prior to using the recovery tool. I have had reset the phone a few times in the past but it has always been there and showed the Telus collection in the store.

    The only other thing I don't think I mentioned was that there was no SIM card in the phone when I used the recovery tool. Not sure if that would have anything to do with it..? I guess the best way to check is go through the format process again with the sim in the phone.

    Thanks for the assistance

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  5. Anonymous
    2014-08-29T06:42:11+00:00

    aguynamedvic wrote:

    Regarding Cortana; thanks for the tip, but did you read that it was actually available in Canada? 

    Microsoft is about Windows Phone 8.1 Update 1. You have the original Windows Phone 8.1 without any update, yet.

    aguynamedvic wrote:

    product code doesn't match any numbers of the 3 lines of the alphanumeric sequence on the back side of the SIM tray

    You have to double-check, somewhere a 7-letter code starting with 059 is printed. The same could be printed in the sales packages, on that label on that foil which wrapped the phone.

    aguynamedvic wrote:

    059T1V8 

    That is still Telus Canada. You never left that firmware variant if you used just the Nokia Software Recovery Tool. Consequently, your Telus collection/app issue has another cause: When was the last time you were able get that app? Normally, Store collections/apps are visible depending on the SIM inserted, not on the firmware variant used.

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