My Windows 8.1 is stuck in an automatic repair loop, how can I fix this?

Anonymous

my laptop will not boot at all, when I turn it on the screen shows 'preparing automatic repair' then 'diagnosing your PC'. After this, the screen shows 'your PC did not start correctly' and it doesn't work when I restart it so I selected advanced options. After this, if I click continue the repair screen appears again and I am redirected back to the same page. I can't access my desktop at all and an administrator hasn't been set on my laptop, so after clicking troubleshoot I can't refresh or reset my PC.After this I clicked on advanced settings and I cannot choose system restore, command prompt, system image recovery or startup repair because they either don't work or need an administrator and I haven't set one as I mentioned before. My last resort was startup settings which requires restarting the PC. 9 options are to choose from and I tried almost all and it won't boot up in safe mode. Help!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

I've inserted the System Recovery disc 1 that came with the computer. No change.

Usually that means that that device is not higher than the hard drive in the boot device order. You would probably need to get into your BIOS screen to change that. See your User Guide or contact HP for more information. Post your product id (e.g. what details you need to use HP's site to find your particular documentation and downloads but not your serial number) if you need someone to help interpret your user documentation. In W7 HP had a nice tool that gave me those details. I never found anything analogous from W8, except in bits and pieces.

HTH

Robert Aldwinckle

0 comments

156 additional answers

Anonymous

2018-02-03T23:42:42+00:00

It is frozen on that screen if I shut it down it return to the last screen
Was this answer helpful?

0 comments No comments
Anonymous

2017-11-20T11:38:38+00:00

I did all the operations but its still the same. What do i do now??
Was this answer helpful?

0 comments No comments
Anonymous

2017-11-05T19:54:55+00:00

I generally use Windows 10. I have the exact sme same problem. I cannot even see the Start icon to get to the Start settings. My PC is stuck in the Automatic and Choose an Option modes. Help!
Was this answer helpful?

0 comments No comments
Anonymous

2017-09-13T21:15:53+00:00

Hi,

Since Automatic Repair fails to repair your PC, now select "Advanced options" and then "Troubleshoot" and try these steps:

b.Select "Advanced options" and then select "Command Prompt".

c.If prompted, enter in the password for the user name.

d.At the Command Prompt, type the following commands and hit enter.

bootrec /fixMBR bootrec /Fixboot bootrec /rebuildBCD

Restart the computer and check the issue.

How do u restart it by holding down the power button or just restart by going back to that option
Was this answer helpful?

0 comments No comments