My Windows 8.1 is stuck in an automatic repair loop, how can I fix this?

Anonymous

my laptop will not boot at all, when I turn it on the screen shows 'preparing automatic repair' then 'diagnosing your PC'. After this, the screen shows 'your PC did not start correctly' and it doesn't work when I restart it so I selected advanced options. After this, if I click continue the repair screen appears again and I am redirected back to the same page. I can't access my desktop at all and an administrator hasn't been set on my laptop, so after clicking troubleshoot I can't refresh or reset my PC.After this I clicked on advanced settings and I cannot choose system restore, command prompt, system image recovery or startup repair because they either don't work or need an administrator and I haven't set one as I mentioned before. My last resort was startup settings which requires restarting the PC. 9 options are to choose from and I tried almost all and it won't boot up in safe mode. Help!

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Anonymous

I've inserted the System Recovery disc 1 that came with the computer. No change.

Usually that means that that device is not higher than the hard drive in the boot device order. You would probably need to get into your BIOS screen to change that. See your User Guide or contact HP for more information. Post your product id (e.g. what details you need to use HP's site to find your particular documentation and downloads but not your serial number) if you need someone to help interpret your user documentation. In W7 HP had a nice tool that gave me those details. I never found anything analogous from W8, except in bits and pieces.

HTH

Robert Aldwinckle

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156 additional answers

Anonymous

2017-03-10T15:07:35+00:00

I can get in the menu, but you can not launch an oak. If I could my problem would be solved at advanced options. Can I make a recovery media on a memory stick or SDK and try to fix it

thanks
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Anonymous

2017-03-10T11:22:56+00:00

Hi,

If you haven't tried to manually launch the on-screen keyboard of your computer, then we suggest that you follow the steps provided on the link Use the On-Screen Keyboard (OSK) to type.

Let us know if you need further help.

Regards.
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Anonymous

2017-03-10T04:27:39+00:00

My mouse works, but there is no on Screen keyboard that comes up
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Anonymous

2017-03-10T03:59:27+00:00

can't type password in because computer doesn't recognize my keyboard.

Does your mouse work? Use the OSK?
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