Why does dllhost.exe Com surrogate consumes memory untill crash

Anonymous
2013-04-24T21:17:11+00:00

Why does dllhost.exe  Com surrogate consumes memory untill crash.

It happens when I highlight or view a folder containing video files, Even if I close the folder or select a different folder the memory keeps getting consumed.

It seems to happen mostly with 3D Video files but it has done the same with 2D files.

So it seems to be a problem with the windows thumb nail system dealing with these files.

By the way trying to delete or move the file or folder while the Com Surrogate is consuming memory Delete can not complete the task.

What I have been doing is finding offending file selecting Delete, then go to task manager stopping Com Surrogate, then the file will delete.

Fix

"MS are aware of problems with certain chipset/driver combinations and the KB2670838 update

They are also aware of problems with the IE10 install

They are working on both issues, and will update as and when they are satisfied that they have solved the problems.

The recommendation in the meantime is that if the update doesn't install first time, make sure it's uninstalled, and then hide it - Windows Update will unhide it when it is updated."

So Uninstall IE10 and KB2670838 update, hide them from auto updating when thy pop back up to be updated the problem should be fixed.

Proof that MS knows that IE10 has problems on some hardware platforms is here.

  http://technet.microsoft.com/en-us/ie/jj898509.aspx

Hope this helps Every One.

Windows for home | Previous Windows versions | Files, folders, and storage

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  1. Anonymous
    2013-05-03T21:44:15+00:00

    Try these if you have not done so far:

     Important: Always create backup of your files.

    1. Check your disk for errors

    Done good to go.

    1. Use windows memory diagnostic tool to check for memory problems.

    Done good to go.

    1. Check your hard drive see if it is not failing? You should normally have hardware diagnostic tools in your pc provided by your PC manufacturer.

    Done good to go. I am the builder, but my SSD came with diagnostic tools and is SMART capable.

    1. Disable thumbnails in windows from folder options, see if it still crashes without them?

    When I disable thumbnails the problem does not appear.

    1. Make sure that your battery or power supply is working properly.

    Done good to go. I checked with a power supply checker and multimeter.

    1. Use http://technet.microsoft.com/en-gb/sysinternals/bb896653

    To determine and identify the program that is causing the problem. Normally dllhost.exe runs under it.

    dllhost.exe runs thumbcache.dll.

    Path=C:\Windows\System32\dllhost.exe

    Command line=C:\WINDOWS\SYSTEM32\DLLHOST.EXE /PROCESSID:{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

    Autostart lLocation=HKLM\System\CurrentControlSet\Services\COMSysApp

    Well, I would suggest the followings :

    1. Try clearing/resetting the thumbnail cache. This can be done using the Disk Clean up tool if you have not done.
    2. Uninstall any media player or codec files (Divx, VLC , Roxio anything you can) installed on pc see if that solves the problem? (including Windows Media Player, Turn it off temporarily through turn on or turn off windows features in control panel > Uninstall programs then it is on the left hand menu. ) after that you might just consider to use VLC media player only as it plays any types of files.
    3. Alternatively you will require windows installation disc to repair the file if it is damaged. (Not sure as SFC results were OK)

    At the moment that is all I can think of.

    You might also find following article useful:

    http://blogs.technet.com/b/markrussinovich/archive/2008/09/24/3126858.aspx

    http://superuser.com/questions/371992/windows-explorer-crashes-when-loading-a-folder-that-folder-is-my-desktop

    Software you may require after reading above link http://www.nirsoft.net/utils/shexview.html

    Last thing, you might consider to check:

    Also check device manager hidden drivers .... You can view them using view menu then select show hidden devices then check for any danger signs on any driver ... If there were any then try fixing them by updating or uninstalling them then restart your PC. 

    Hope above helps somehow!

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  2. Anonymous
    2013-05-03T14:47:36+00:00

    Try these if you have not done so far:

     Important: Always create backup of your files.

    1. Check your disk for errors

    Done good to go.

    1. Use windows memory diagnostic tool to check for memory problems.

    Done good to go.

    1. Check your hard drive see if it is not failing? You should normally have hardware diagnostic tools in your pc provided by your PC manufacturer.

    Done good to go. I am the builder, but my SSD came with diagnostic tools and is SMART capable.

    1. Disable thumbnails in windows from folder options, see if it still crashes without them?

    When I disable thumbnails the problem does not appear.

    1. Make sure that your battery or power supply is working properly.

    Done good to go. I checked with a power supply checker and multimeter.

    1. Use http://technet.microsoft.com/en-gb/sysinternals/bb896653

    To determine and identify the program that is causing the problem. Normally dllhost.exe runs under it.

    dllhost.exe runs thumbcache.dll.

    Path=C:\Windows\System32\dllhost.exe

    Command line=C:\WINDOWS\SYSTEM32\DLLHOST.EXE /PROCESSID:{AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

    Autostart lLocation=HKLM\System\CurrentControlSet\Services\COMSysApp

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  3. Anonymous
    2013-05-02T13:59:19+00:00

    Hello there,

    NOTE: I only recommend ccleaner for cleaning junk files NOT registry. If you read where I recommend it, I said for cleaning junk files.

    However be careful if you are going to use it. Create backups and system restore point before use.

    If all above failed to solve your problem then I would ask following questions:

     

    • Before this problem, were you able to create thumbnails for 3D videos?
    • When did this happen ? The problem might have caused by a third party program that has damaged your system or it could be something do with your graphic driver ... Just to be clear, when it crashes, do you get any blue screen message? or any errors that can help?

    I haven't installed any new software since late 2012 except Video driver and Sound driver in which I kept backups of the drivers and have reverted back as far as 2010 with no change. Unless you count MS updates for the OS and MS Security in which I cannot go back that far.

    System restore only allows Me to go back about 8 Days. But drivers I can uninstall and install older Versions.

    Last time I had a look in my 3D Video folder was about 3 months ago some of the files failed to generate thumbnails but no problem with dllhost.exe com surrogate saturating all of my memory.

    Yes if I let dllhost.exe to continue consuming the memory it will eventually will Blue Screen and restart.

    This is what I get in event log after reboot.

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-Power

    Date:          5/2/2013 2:32:21 AM

    Event ID:      41

    Task Category: (63)

    Level:         Critical

    Keywords:      (2)

    User:          SYSTEM

    Computer:      M4A785TD-V

    Description:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

        <EventID>41</EventID>

        <Version>2</Version>

        <Level>1</Level>

        <Task>63</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000002</Keywords>

        <TimeCreated SystemTime="2013-05-02T06:32:21.131609900Z" />

        <EventRecordID>64598</EventRecordID>

        <Correlation />

        <Execution ProcessID="4" ThreadID="8" />

        <Channel>System</Channel>

        <Computer>M4A785TD-V</Computer>

        <Security UserID=??????? />

      </System>

      <EventData>

        <Data Name="BugcheckCode">0</Data>

        <Data Name="BugcheckParameter1">0x0</Data>

        <Data Name="BugcheckParameter2">0x0</Data>

        <Data Name="BugcheckParameter3">0x0</Data>

        <Data Name="BugcheckParameter4">0x0</Data>

        <Data Name="SleepInProgress">false</Data>

        <Data Name="PowerButtonTimestamp">0</Data>

      </EventData>

    </Event>

     

    This is a link to event log answer.

    http://technet.microsoft.com/en-us/library/080b178d-5633-4bd1-8746-b442fcdc3851.aspx

              

    Try these if you have not done so far:

     Important: Always create backup of your files.

    1. Check your disk for errors
    2. Use windows memory diagnostic tool to check for memory problems.
    3. Check your hard drive see if it is not failing? You should normally have hardware diagnostic tools in your pc provided by your PC manufacturer.
    4. Disable thumbnails in windows from folder options, see if it still crashes without them?
    5. Make sure that your battery or power supply is working properly.
    6. Use http://technet.microsoft.com/en-gb/sysinternals/bb896653

    To determine and identify the program that is causing the problem. Normally dllhost.exe runs under it.

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  4. Anonymous
    2013-05-02T13:19:08+00:00

    I have the same problem which surfaced recently last week. As someone said, the most likely reason is the last Windows update. Of course, MS will ignore this if it's not hitting the majority of the machines; so we may be doomed.

    dllhost.exe uses about 12-13% CPU and its memory usage constantly increases until it consumes ALL of the available memory and crashes the whole system. If I killt it using End Process, it restarts immediately and starts consuming the memory. MS clearly caused a memory leak, which MUST BE FIXED ASAP!!!

    COM Surrogate 6.1.7600.16385, it is a 10 KB file under Windows\System32

    Unfortunately, "Date Modified" is empty, so I cannot determine when was the last time it was altered.

    Yes, I scanned it with MS Security Essentials, and it says it is clean.

    If anyone finds a solution, please post here.

    Good luck to us all...

    I miss the good old days if You had the video codec installed it made a thumbnail if you did not have the codec it made an icon simple as that. No mess no fuss, the hardest thing was finding all the codec's for all the different types and some being not free like Quick Time, Ligos, Real, Divx, Now most of these are free or have alternate versions under the GNU.

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  5. Anonymous
    2013-05-02T12:40:58+00:00

    Hello there,

    NOTE: I only recommend ccleaner for cleaning junk files NOT registry. If you read where I recommend it, I said for cleaning junk files.

    However be careful if you are going to use it. Create backups and system restore point before use.

    If all above failed to solve your problem then I would ask following questions:

     

    • Before this problem, were you able to create thumbnails for 3D videos?
    • When did this happen ? The problem might have caused by a third party program that has damaged your system or it could be something do with your graphic driver ... Just to be clear, when it crashes, do you get any blue screen message? or any errors that can help?

    I haven't installed any new software since late 2012 except Video driver and Sound driver in which I kept backups of the drivers and have reverted back as far as 2010 with no change. Unless you count MS updates for the OS and MS Security in which I cannot go back that far.

    System restore only allows Me to go back about 8 Days. But drivers I can uninstall and install older Versions.

    Last time I had a look in my 3D Video folder was about 3 months ago some of the files failed to generate thumbnails but no problem with dllhost.exe com surrogate saturating all of my memory.

    Yes if I let dllhost.exe to continue consuming the memory it will eventually will Blue Screen and restart.

    This is what I get in event log after reboot.

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-Power

    Date:          5/2/2013 2:32:21 AM

    Event ID:      41

    Task Category: (63)

    Level:         Critical

    Keywords:      (2)

    User:          SYSTEM

    Computer:      M4A785TD-V

    Description:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

        <EventID>41</EventID>

        <Version>2</Version>

        <Level>1</Level>

        <Task>63</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000002</Keywords>

        <TimeCreated SystemTime="2013-05-02T06:32:21.131609900Z" />

        <EventRecordID>64598</EventRecordID>

        <Correlation />

        <Execution ProcessID="4" ThreadID="8" />

        <Channel>System</Channel>

        <Computer>M4A785TD-V</Computer>

        <Security UserID=??????? />

      </System>

      <EventData>

        <Data Name="BugcheckCode">0</Data>

        <Data Name="BugcheckParameter1">0x0</Data>

        <Data Name="BugcheckParameter2">0x0</Data>

        <Data Name="BugcheckParameter3">0x0</Data>

        <Data Name="BugcheckParameter4">0x0</Data>

        <Data Name="SleepInProgress">false</Data>

        <Data Name="PowerButtonTimestamp">0</Data>

      </EventData>

    </Event>

    This is a link to event log answer.

    http://technet.microsoft.com/en-us/library/080b178d-5633-4bd1-8746-b442fcdc3851.aspx

    Was this answer helpful?

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