Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

Was this answer helpful?

700+ people found this answer helpful.
0 comments

191 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-05-18T13:43:33+00:00

    I'm having the same issue.

    No, UpperFilters and/or LowerFilters are not listed on my PC.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-04-07T16:24:09+00:00

    I dont know whether to delete the registry key or modify it. I dont want to delete it, because this isn't my computer and I  dont want to mess it up. If I have to delete it, I will make a system restore point to go back if the PC fails. It is a Toshiba Satellite P75-A7200 (according to the sticker.) I also cannot get the file kbfltr.sys, so I dont know what the 2 files do, but I would probably want the kbfltr.sys file. Here is the screenshot of the key.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-11-12T12:59:07+00:00

    For each of those two files can you right-click each file > Properties > Details

    What are the files versions?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-11-11T11:46:38+00:00

    Yes sir, both the files are there in that folder. 

    Thank you!!

    Was this answer helpful?

    0 comments