Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2016-11-08T02:36:05+00:00

    Hi keshvanis,

    Can you check the following registry key?:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4d36e96b-e325-11ce-bfc1-08002be10318}

    At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

    If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

    Can you also check the following registry key?:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4d36e96f-e325-11ce-bfc1-08002be10318}

    At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

    If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  2. Anonymous
    2016-11-07T16:28:19+00:00

    So what's the solution? That was not an answer. an answer is that the cumputer can start up.

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  3. Anonymous
    2016-11-07T15:01:06+00:00

    Respected sir,

    I have the same problem and I have followed the steps you mentioned above and here is the values for the class guide for code 19 and code 10 error.

    Keyboard

     - 4d36e96b-e325-11ce-bfc1-08002be10318

    Mouse

    Value

    4d36e96f-e335-11ce-bfc1-08002be10318

    It would be of great help if you can guide on how to fix the issue . I am havin tough time completing my assessments. 

    Thank you so much!

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  4. Anonymous
    2016-11-07T14:51:48+00:00

    Hello there! I have something similar to this!. My laptop's key board and touchpad has stopped working . It shows code 19 and code 10 in the decive manager. I tried uninstalling it and reinstalling but didn't work. With the help of external mouse, i have managed to look into registry. I have followed the steps you have suggested and here  is what it shows under name and data:

    Name- Default 

    Data- ( value not send) 

    Name - class 

    Data- CDROM

    Name- classdesc

    Data- ℅systemroot℅\system32\storeprop.dll,-17001

    Name - enum prop pages

    Data- storeprop.dll,Dvdproppageprovider

    Name- icon path

    Data- 

     ℅systemroot℅\system32\ imagers.dll,-30

    Name- noinstallclass

    Data- 1

    Name- silentclass

    Data- 1 

    It would be of great help if you can please guide me with this . I am really tensed about it. 

    Thank you in advance

    • Keshvani.

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