Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2014-03-09T06:54:46+00:00

    I have an Acer computer and I have an external dvd drive. The external dvd drive is from acer and my computer says this error "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete".

    I tried using the methods of looking at the registry and all that and also updated the gear software but the problem still remains.

    Thanks.

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  2. Anonymous
    2014-03-09T05:06:07+00:00

    hi michwalls,

    Try removing the GEARAspiWDM entry.

    To remove the GEARAspiWDM entry double-click UpperFilters and, under Value data, remove GEARAspiWDM > OK

    Create a system restore point beforehand and restart the computer after.

    However, if you have an application that uses the GEARAspiWDM, such as iTunes, just install the latest version of Gear drivers (4.020.5) and make no change to the registry:

    http://www.gearsoftware.com/support/drivers.php

    Restart the computer after.

    Updating the Gear drivers should also fix the error

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  3. Anonymous
    2014-03-08T22:40:21+00:00

    I'm having the same problem.    Under UpperFilters the data says "GEARAspiWDM"

    Should I delete this?

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  4. Anonymous
    2014-02-20T21:33:45+00:00

    You're welcome.

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