Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

Was this answer helpful?

700+ people found this answer helpful.
0 comments

191 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-02-20T10:45:06+00:00

    Installed the latest version of Gear drivers, worked perfectly, thanks very much!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-02-20T10:13:21+00:00

    Hi Gemma_A,

    Try removing the GEARAspiWDM entry.

    To remove the GEARAspiWDM entry double-click UpperFilters and, under Value data, remove GEARAspiWDM > OK

    Create a system restore point beforehand and restart the computer after.

    However, if you have an application that uses the GEARAspiWDM, such as iTunes, just install the latest version of Gear drivers (4.020.5) and make no change to the registry:

    http://www.gearsoftware.com/support/drivers.php

    Restart the computer after.

    Updating the Gear drivers should also fix the error.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-02-20T10:08:07+00:00

    There's one saying UpperFilters and under Date is says "GEARAspiWDM" what do I do?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-02-17T19:36:00+00:00

    Tried uninstalling ,reinstalling  and updating drivers none of these worked.Then did a system restore and the dvd/cd drive is now working.

    Was this answer helpful?

    0 comments